Calendar of Events

  • Web Accessibility: Compliance and Better Digital Customer Experience

    May 28, 2020
    In this webinar, you’ll hear insights from industry experts about key accessibility requirements as described in WCAG 2.1, including examples of effective, accessible forms, documents and online data capture for browsers and mobile devices. In addition, you’ll better understand your risks, determine how compliant you are today and formulate a plan to make all your online forms accessible and compliant. In doing so, you can enhance your brand and deliver on the customer experience promise.
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  • Empower frontline employees with a centralized knowledge base

    Jun 2, 2020
    Join us for this complimentary BAI webinar to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union.
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  • A customer-centric approach to call center authentication

    Jun 3, 2020
    Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Your contact center can also be a customer’s “final straw” with your company. One in three customers will leave a brand they love after just one bad experience, and 92% would completely abandon a company after two or three negative incidents. Every interaction counts, starting with authentication.
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  • Driving Efficiency in the New Normal by Automating Reconciliation

    Jun 10, 2020
    Join us for this complimentary BAI webinar to learn about how you can generate operational efficiencies in the short term and plan for future growth by automating reconciliation.
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  • The New Dimensions of Work: Are you prepared?

    Jun 11, 2020
    The coronavirus (COVID-19) pandemic is changing how we look at the business model and the future of work, specifically how financial service organizations can use technology to solve critical workforce challenges, in ways they never had to before.
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  • Your blueprint for price optimization

    Jun 16, 2020
    Join us for this complimentary BAI webinar to hear about a 20-minute blueprint for implementing market-optimized pricing. You will learn how to identify opportunities that align with your business strategy and product mix, when to optimize, and when to back away.
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  • The ROI of AI in Banking

    Jun 18, 2020
    Join us for this complimentary BAI webinar to learn about AI's impact on the financial services industry today, and the high-ROI applications, challenges, and critical trends that financial services leaders need to leverage AI for a competitive advantage.
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  • BAI Loan Review Certificate Program - Course II

    Sep 21 - 23, 2020
    BAI Loan Review Certificate Program - Course II is an advanced course focused on a deep dive into loan review assessments, processes and reporting. This course focuses heavily on credit risk management and loan quality as well as a high-level overview of recent changes to Loan Review policy. Attendees should have a thorough understanding of UCA Cash Flow concepts to accurately complete both case studies and pass the loan review certification exam.
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