Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • Web Accessibility: Compliance and Better Digital Customer Experience

    May 28, 2020
    In this webinar, you’ll hear insights from industry experts about key accessibility requirements as described in WCAG 2.1, including examples of effective, accessible forms, documents and online data capture for browsers and mobile devices. In addition, you’ll better understand your risks, determine how compliant you are today and formulate a plan to make all your online forms accessible and compliant. In doing so, you can enhance your brand and deliver on the customer experience promise.
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  • Empower frontline employees with a centralized knowledge base

    Jun 2, 2020
    Join us for this complimentary BAI webinar to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union.
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  • A customer-centric approach to call center authentication

    Jun 3, 2020
    Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Your contact center can also be a customer’s “final straw” with your company. One in three customers will leave a brand they love after just one bad experience, and 92% would completely abandon a company after two or three negative incidents. Every interaction counts, starting with authentication.
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  • Driving Efficiency in the New Normal by Automating Reconciliation

    Jun 10, 2020
    Join us for this complimentary BAI webinar to learn about how you can generate operational efficiencies in the short term and plan for future growth by automating reconciliation.
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  • The New Dimensions of Work: Are you prepared?

    Jun 11, 2020
    The coronavirus (COVID-19) pandemic is changing how we look at the business model and the future of work, specifically how financial service organizations can use technology to solve critical workforce challenges, in ways they never had to before.
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  • Your blueprint for price optimization

    Jun 16, 2020
    Join us for this complimentary BAI webinar to hear about a 20-minute blueprint for implementing market-optimized pricing. You will learn how to identify opportunities that align with your business strategy and product mix, when to optimize, and when to back away.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • Credit Risk Management for the Lingering Effects of COVID-19

    May 20, 2020
    Join us for this complimentary BAI webinar to acquire key information and insights for appropriate credit risk management in order to minimize potential credit losses and achieve a much better recovery.
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  • Using Conversational AI to Rapidly Respond in a Changing Economy

    May 19, 2020
    Join us for this complimentary BAI webinar to hear examples and explore impactful methods that financial institutions have executed to rapidly adapt to meet customer needs while adjusting to this change.
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  • What do we do with deposits now?

    May 21, 2020
    Join us for this complimentary BAI webinar to hear a panel of industry executives provide their insights about what to do with deposits today and the future.
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  • Adapting to the New Normal: ATM Channel Distribution Post COVID-19

    May 14, 2020
    Join us for this complimentary BAI webinar to learn how outsourcing the management of your ATM fleet allows you to redirect the resources needed to invest in your digital strategy while simultaneously providing streamlined access to cash withdrawals and deposits for your account holders.
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  • Start the Transformation with an E-signature

    Apr 28, 2020
    Join us for this complimentary BAI webinar to hear a panel of digital banking leaders from Industrial Alliance and Royal Bank of Canada share best practices for deploying e-signature microservices.
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  • Harnessing the Digital Customer Journey to Drive Customer Growth and Deepen Relationships in Uncertain Times

    Apr 22, 2020
    Join us for this complimentary BAI webinar to hear experts define opportunities and challenges for financial services companies both to better engage customers and prospects and to better manage and optimize sustainable demand.
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  • Mobile & Digital App CX, How Visual Engagement Can Help You Win and Retain Customers

    Apr 15, 2020
    Learn the benefits of adding “Visual Engagement” to your customer’s digital and mobile app experience in banking, lending and investment management.
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  • Tools to strengthen your coronavirus business continuity plans

    Mar 18, 2020
    Do your disaster recovery and business continuity plans include pandemic planning and the threats associated with the recent coronavirus (COVID-19) outbreak? How can you strengthen your plans and better understand how other banks and credit unions are adjusting policies and procedures to protect both employees and customers?
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  • The Power of Digital Account Activation

    Mar 24, 2020
    Join us for this complimentary BAI webinar to learn the power of a customer-centric, digital-first activation strategy – and why acquisition without activation is like a sports car without an engine – except worse.
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  • BAI Banking Outlook - Understanding the digital experience customers want

    Mar 31, 2020
    Do you know if your organization is investing in the right digital technologies? Hear what consumers are saying about their digital banking preferences and how they feel their banks are meeting their needs in the latest BAI Banking Outlook research.
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  • Leveraging Data for Training

    Mar 19, 2020
    Data tells you when and where to enhance training programs, which skills are present or missing in a business unit, and helps you identify the right candidates to fill leadership vacancies. Join us for this complimentary BAI webinar for insights into how you can begin finding and using data to advance employee, business, and organizational objectives.
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  • The State of Digital Account Opening Transformation

    Mar 11, 2020
    New technologies, such as digital identity verification, facial comparison, e-signature, liveness detection, biometrics, and more - are helping banks reinvent how they attract and convert new applicants into happy customers during the digital account opening and onboarding process while reducing abandonment rates and application fraud. Join us for this complimentary BAI Webinar for insights into the current transformational state of digital account opening from three different perspectives: the adopters – early and soon-to-be and the late majority.
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  • Forms Aren't Exciting... but, Conversions Are!! How to Accelerate Time to Value through Capture, Process, Sign

    Feb 20, 2020
    Consumer expectations have driven demand on a pace and scale that has required the financial services industry to be early adopters to new technologies for many years. In the rush to meet needs, grow offerings, and scale the business with new marketing technologies, organizations have accumulated many different technologies that could be used to piece together a solution but these just aren't cutting it. Join us for this complimentary BAI webinar to learn how companies are making business decisions based on how they can get the solution into production with the most efficient use of resources and in the timeliest manner.
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  • Making the Power of Personalization Work for You

    Feb 5, 2020
    Personalization is top of mind for financial services leaders because they recognize its potential to address the expectations consumers have for customized, relevant and valuable experiences. Join us for this complimentary BAI webinar and hear from industry veterans who will share tangible insights around operationalizing and deploying a personalization strategy to help you reach customers individually, while maximizing impact and engagement.
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  • How top performing financial institutions get maximum impact from ECM

    Jan 22, 2020
    In this webinar, automation and efficiency experts will discuss some surprising and revealing findings about how top performing financial institutions outshine their peers by properly leveraging enterprise content management (ECM) solutions. Cornerstone Advisors will present research showing how improvement in operational measures like cost, quality and speed of delivery can equal big savings for any financial institution, regardless of asset size. Join us for this complimentary BAI webinar to learn how every efficiency bump provided by properly leveraging your existing enterprise content management (ECM) solution adds up and impacts your organization.
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  • Fair Lending and the Proposed Disparate Impact Changes

    Jan 30, 2020
    As a result of the Supreme Court’s 2015 ruling in Texas Department of Housing and Community Affairs v. Inclusive Communities Project, Inc, HUD issued proposed amendments to its interpretations of the Fair Housing Act’s disparate impact standard. The amendments propose a new burden-shifting framework that requires the plaintiff to satisfy five distinct elements. Join us for this complimentary BAI webinar for insights into the proposed amendments and the impact they will have on financial institutions and their customers.
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  • Winning Through a Mobile-First Banking Experience A Radius Bank Case Study

    Jan 14, 2020
    Join us for this complimentary BAI webinar and hear from Radius Bank executives on how they measure the success of their mobile initiative, and what problems they were looking to solve. You will also have an opportunity to see the Radius Bank mobile application in action.
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  • Reimagine Financial Services with Digital Identity

    Dec 12, 2019
    Join us for this complimentary BAI Webinar for insights into how digital ID verification can accelerate onboarding and speed up business without the pain intensive paper driven processes.
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  • 5 Ways Bots Can Help Deliver a Better Customer Experience

    Dec 11, 2019
    Financial services companies are well-aware that delivering exceptional service and support is the key to staying competitive in today’s market. Balancing the increasing needs of customers, with the cost of personalized, immediate, and consistent support can be challenging. But with the right technology in place, companies of all sizes are delivering all of this with the power of AI-powered chatbots. Join us for this complimentary BAI webinar to learn how financial service organizations are leveraging chatbots with AI and Natural Language Processing to set themselves apart and achieve fantastic results.
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  • Rethinking Sales Incentives: Using Data Insights to Drive the Right Sales Behaviors

    Nov 7, 2019
    Join us for this complimentary BAI webinar and hear insights from, Xactly Vice President and Solutions Evangelist, Erik Charles who will discuss the current challenges institutions face, the risk of a knee-jerk response, and best practices to improve and optimize incentive compensation planning by using data insights.
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