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Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

Future ready payments solutions

May 24, 2022

Join us for a live demonstration where Diebold Nixdorf reveals how they’re bringing a fresh, new way of handling an age-old process, with none of the limitations of legacy systems.

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Customer engagement: The key to loyalty, trust, and retention

June 7, 2022

Join us for a conversation about the key differences between customer experience and customer engagement and learn how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.

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Cybersecurity: Creating a culture of cyber-safety at financial institutions

June 16, 2022

Join us for this complimentary BAI webinar for insights into new threats to cybersecurity and what you can do to help address them.

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Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

One modern solution to solve legacy payment problems

May 18, 2022

Join us for a conversation with Trustmark National Bank’s Laura Hartness Smith and Alkami ACH Alert’s Deborah Peace to learn their approach to modernizing the delivery of ACH and Check Positive Pay, translating EDI information, ACH return, and NOC information with a single platform.

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Why taming document chaos is key to everything

May 11, 2022

Join us for a discussion led by BAI’s Holly Hughes, with thought leaders, Joe Labbe from KnowledgeLake and Bob Browne from Cedar Creek Consulting, to gain valuable insights into why eliminating document chaos can lead to operational efficiencies, audit-readiness and improved customer satisfaction.

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Compliance management in the current regulatory environment

May 5, 2022

In today’s changing regulatory environment – from OFAC and sanctions, to fair lending concerns – your compliance management program is more important than ever. Compliance will require a coordinated effort from almost everyone in your organization including the board, management, and frontline staff.

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Five practices to supercharge your call center operations

April 26, 2022

Join us for this complimentary webinar to learn five practices forward-thinking financial institutions follow to supercharge call center operations.

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Digital-first banking: The role of ID verification in the customer journey

April 13, 2022

Join us for this complimentary webinar to learn why a robust digital identity program is critical to balancing fraud deterrence and frictionless onboarding experiences.

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Small Business Banking Priorities and Insights

April 12, 2022

Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out. Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

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Current regulatory examination expectations for lending personnel

April 7, 2022

Merrill Reynolds, founder, Reynolds Williams Group, will discuss the credit environment that we are experiencing and share some critical risk management expectations. Please join us for 60 minutes, including Q&A.

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Tackling industry priorities with a different approach to data and AI

April 5, 2022

Holly Hughes, BAI CMO, will host a conversation with Carol Hamilton, SVP Global Solutions at Provenir, discussing data and AI trends influencing the industry. Together, they’ll share powerful research supporting data strategies focused on meeting customer expectations and discuss what you can do to advance AI efforts in your organization to gain deeper insights.

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Profitability analysis in a changing world

March 29, 2022

Join Syntellis profitability expert, Brett Sturman, and BAI’s chief marketing officer, Holly Hughes, for a conversation about key strategies for analyzing profitability in today’s rapidly changing environment.

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How to protect your customers & minimize organizational risk

March 23, 2022

In this webinar, you’ll gain insights on the type of fraud you should be preparing for and the best way to balance protecting your customers and organization, while still providing a strong customer experience.

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Opportunities for growth in small business banking

March 17, 2022

Whether you’re new to small business banking or want to enhance your knowledge, this complimentary webinar, will discuss what’s new in today’s small business market, three top areas of financial needs, different types of small business financing, and specific activities to attract small business prospects and build relationships with customers.

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Marketing strategies that make a difference: The omnichannel approach

March 16, 2022

Join us for this complimentary webinar to learn how omnichannel engagement increases the visibility, consistency and effectiveness of your marketing campaign through every stage of the consumer buying journey.

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Deliver wow, now! Increase value to your customers through personalized products and services

March 9, 2022

Ready to compete and win in your local market? Personalization is the key. During this complimentary webinar, FintechOS will share a success framework that financial institutions of all shapes and sizes can leverage to quickly create and administer personalized products, services, and digital journeys at scale.

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Why forgetting your password is safer than having one

March 1, 2022

Join us for this complimentary webinar to hear digital security experts discuss how a passwordless approach to authentication can fully address all the limitations of passwords for bank customers. They’ll share the benefits of how passwordless authentication can dramatically improve the user experience, drive growth, reduce exposure to account takeover and related fraud, and drive down operating costs.

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Increase digital banking engagement with better data utilization

February 24, 2022

Join us for this complimentary webinar to learn how utilizing data to predict and act can help teams to maximize engagement throughout the customer lifecycle as well as stay relevant in a digital-first world.

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Digital onboarding: Prioritizing customer needs

February 16, 2022

Join us for a discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Joann Marsili, SVP, Chief Marketing Officer of Fidelity Bank and Crystal Radwanski, FVP, Digital Solutions & Innovations Manager of First Fed Bank to learn about approaches to digital innovation, onboarding, and prioritizing customer needs.

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Winning the SMB lending battle

February 9, 2022

According to a recent study, digital lending is anticipated to reach a market value of $587.27 billion by 2026. Join Alkami’s VP and general manager of digital account opening & loan origination, Har Rai Khalsa, as he sits down with BAI’s chief marketing officer, Holly Hughes, to discuss how traditional FIs can make loans more accessible to SMBs as well as better compete on innovations and user experience.

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Remove the PCI burden to grow your business

February 3, 2022

During this discussion with thought leaders from BAI and Very Good Security, you’ll learn how you can roll out new products faster by outsourcing data protection and PCI compliance—without giving up ownership of your valuable data.

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Learning from global customer experience trends

January 25, 2022

Join this webinar to learn global approaches that are redefining banking experiences for customers and employees.

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Stop wasting money on your Voice of Customer program

January 13, 2022

Join us for a discussion with industry experts where we’ll explore ways to both capture better VoC data and deliver a stronger ROI, moving beyond “measurement addiction” and overcoming barriers to action.

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