(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.data-privacy-src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-P7RK2W');


Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

Build a $3B bank in 3 years: The strategic value of fearless tech partnerships

August 17, 2022

Join us for this webinar to hear Allan and MANTL Co-Founder and CEO Nathaniel Harley discuss Encore’s remarkable story, the long-term value of a high-performing culture, and the essential role of transformational tech partnerships in unlocking explosive growth.

Learn More

Empowering human connections in a digital banking world

August 24, 2022

Banks are accelerating efforts to offer a variety of digital interaction channels for their customers. Yet customers are looking for human connections and deeper relationships. Can these shifts co-exist?

Join us for this live product demonstration webinar to learn how Genesys technology empowers human connections.

Learn More

Importance of Policies as part of a Compliance Management Program

August 25, 2022

This webinar will discuss policies and procedures and their function and use within your organization. It will incorporate guidance from regulators, board, management, and staff perspectives. We will also cover communicating policies to staff, and other important tips to make sure that your organization is acting in unison.

Learn More

Building customer relationships through appointment scheduling

August 30, 2022

Join BAI’s Holly Hughes and JRNI’s Nick Barnes for a discussion on how a seamless, personalized appointment scheduling experience can be the initial impression that leads to customer loyalty.

Learn More


Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

The threats of synthetic fraud

August 9, 2022

Synthetic identity fraud (SIF) is reported to be one of the fastest-growing types of financial crime in the United States, accounting for billions in losses annually. It’s a growing threat to all financial institutions and particularly to community banks and credit unions. Join us for a discussion led by BAI’s Holly Hughes with NICE Actimize’s Eric Tran-Le and Alak Das about this growing risk and gain insights on how to prevent it.

Learn More

Neobanking: The future of banking goes digital

August 3, 2022

Join us to hear Momentive’s (maker of SurveyMonkey) Director of Research, Laura Wronski, and Senior Account Executive, Jason Silver, present data on this new and exciting topic.

Learn More

When each call counts

July 27, 2022

Join us for this complimentary webinar to learn how the power of contact intelligence enables trusted connections, maximizes efficiencies using the best phone/email and time-of-day analytics to contact individual consumers and mitigates regulatory risk.

Learn More

The next phase in omnichannel: Innovative digital solutions that drive outcomes

July 20, 2022

Join us for a discussion led by BAI’s Holly Hughes with Jonas Ng, COO at Laurel Road, on his experience with engagement in banking and how he has leveraged a new kind of digital channel that maximizes the best of omnichannel in one place to drive more outcomes and satisfaction.

Learn More

Managing digital identity threats through data-driven risk decisioning

July 14, 2022

Join us for this complimentary webinar to learn how this workflow continues to evolve, adding new attributes, additional identity proofing and authentication solutions to the decisioning engine.

Learn More

Drive growth and retention with customer insights and data

June 28, 2022

Join us for this live demonstration where Samantha Thielen from Total Expert shows how the Customer Intelligence platform can drive growth and retention for your financial institution. See firsthand how key customer insights trigger customizable workflows, allowing financial institutions to take action with messaging and campaigns based on a customer’s unique financial situation at that moment in time.

Learn More

X factors for improving frontline employee engagement

June 22, 2022

Improving employee engagement is a continuous process which requires developing and sustaining successful behaviors. In this discussion, SeeEverything’s Jim Bywater will share his insights about the X factors for improving employee engagement that deliver the greatest business impact.

Learn More

Cybersecurity: Creating a culture of cyber-safety at financial institutions

June 16, 2022

Join us for this complimentary BAI webinar for insights into new threats to cybersecurity and what you can do to help address them.

Learn More

Creating customers for life through improved onboarding & experiences

June 14, 2022

Holly Hughes, BAI CMO, will share BAI’s latest research and host a conversation with Greg Jacobi, VP & GM, Banking Industry Solutions & Strategy at Salesforce, on why focusing on the customer experience is key for financial services leaders to acquire and retain customers in today’s increasingly competitive environment.

Learn More

Customer engagement: The key to loyalty, trust, and retention

June 7, 2022

Join us for a conversation about the key differences between customer experience and customer engagement and learn how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.

Learn More

Future ready payments solutions

May 24, 2022

Join us for a live demonstration where Diebold Nixdorf reveals how they’re bringing a fresh, new way of handling an age-old process, with none of the limitations of legacy systems.

Learn More

One modern solution to solve legacy payment problems

May 18, 2022

Join us for a conversation with Trustmark National Bank’s Laura Hartness Smith and Alkami ACH Alert’s Deborah Peace to learn their approach to modernizing the delivery of ACH and Check Positive Pay, translating EDI information, ACH return, and NOC information with a single platform.

Learn More

Why taming document chaos is key to everything

May 11, 2022

Join us for a discussion led by BAI’s Holly Hughes, with thought leaders, Joe Labbe from KnowledgeLake and Bob Browne from Cedar Creek Consulting, to gain valuable insights into why eliminating document chaos can lead to operational efficiencies, audit-readiness and improved customer satisfaction.

Learn More

Compliance management in the current regulatory environment

May 5, 2022

In today’s changing regulatory environment – from OFAC and sanctions, to fair lending concerns – your compliance management program is more important than ever. Compliance will require a coordinated effort from almost everyone in your organization including the board, management, and frontline staff.

Learn More

Five practices to supercharge your call center operations

April 26, 2022

Join us for this complimentary webinar to learn five practices forward-thinking financial institutions follow to supercharge call center operations.

Learn More

Digital-first banking: The role of ID verification in the customer journey

April 13, 2022

Join us for this complimentary webinar to learn why a robust digital identity program is critical to balancing fraud deterrence and frictionless onboarding experiences.

Learn More

Small Business Banking Priorities and Insights

April 12, 2022

Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out. Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Learn More

Current regulatory examination expectations for lending personnel

April 7, 2022

Merrill Reynolds, founder, Reynolds Williams Group, will discuss the credit environment that we are experiencing and share some critical risk management expectations. Please join us for 60 minutes, including Q&A.

Learn More

Tackling industry priorities with a different approach to data and AI

April 5, 2022

Holly Hughes, BAI CMO, will host a conversation with Carol Hamilton, SVP Global Solutions at Provenir, discussing data and AI trends influencing the industry. Together, they’ll share powerful research supporting data strategies focused on meeting customer expectations and discuss what you can do to advance AI efforts in your organization to gain deeper insights.

Learn More

Profitability analysis in a changing world

March 29, 2022

Join Syntellis profitability expert, Brett Sturman, and BAI’s chief marketing officer, Holly Hughes, for a conversation about key strategies for analyzing profitability in today’s rapidly changing environment.

Learn More