Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • 3 Ways Bots Can Help Deliver a Better Customer Experience

    Dec 11, 2019
    Financial services companies are well-aware that delivering exceptional service and support is the key to staying competitive in today’s market. Balancing the increasing needs of customers, with the cost of personalized, immediate, and consistent support can be challenging. But with the right technology in place, companies of all sizes are delivering all of this with the power of AI-powered chatbots. Join us for this complimentary BAI webinar to learn how financial service organizations are leveraging chatbots with AI and Natural Language Processing to set themselves apart and achieve fantastic results.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • BAI Banking Outlook: Business Banking Insights

    Apr 4, 2019
    Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out. Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.
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  • Best Practices for Eliminating Risks in Your Workplace

    Mar 21, 2019
    Please join BAI and nationally known Labor and Employment Law expert Patricia Wise as we discuss best practices in eliminating Human Resource risks that you may face. From policies and effective training, to upcoming liabilities and potential regulatory changes, this webinar will address key topics related to HR concerns within your institution.
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  • Achieving an Optimal Omnichannel Experience Powered by AI

    Mar 20, 2019
    Join us for this complimentary BAI webinar and learn more about how AI is helping financial services organizations to deliver smart, relevant, and personalized customer experiences that make a difference.
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  • Transforming Employee Experiences to Transform Your Bottom-Line

    Mar 19, 2019
    Modern consumer experiences, coupled with new technology, have reset customer expectations. Financial institutions must raise the bar on their interactions with existing and potential customers to keep pace. But, differentiated customer experiences are not enough, banking organizations must also create differentiated employee experiences.
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  • Take Sales & Service Up a Level at the Branch

    Feb 21, 2019
    The keys to successful referrals and cross-sells are preparation and curiosity. Preparation involves knowledge of the brand’s offerings. Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or a customer-facing specialist can offer a solution that results in a satisfying match. Yet, staff in these positions often struggle in making a smooth transition from handling an inquiry or transaction to a short, needs-based discussion that can lead to a referral or a cross-sell.
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  • Application Fraud Explosion Do You Know Your Customers?

    Feb 27, 2019
    Application fraud represents one of the fastest growing business challenges to financial institutions (FIs) across multiple digital channels. By 2020, it is projected that US-based FIs will spend $1.4 billion dollars to fight checking account and credit card application fraud. Join us for this complimentary BAI webinar featuring OneSpan and Aite Group analyst Shirley Inscoe for the latest application fraud techniques, and what actions can be taken to mitigate and detect multi-channel fraud to ensure better account opening and onboarding experiences.
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  • Stop Your Customers From Cheating on You

    Jan 24, 2019
    In a recent consumer study by BAI Research, 40% of respondents stated they had two or more bank deposit relationships, while 42% had two or more bank loan relationships. What can you do to minimize loss of wallet share and engage clients better to generate greater loyalty? Attend our upcoming webinar to find out.
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  • BSA Hot Topics: Money Laundering, Human Trafficking and Marijuana

    Dec 13, 2018
    BSA continues to loom as a challenge to the financial services industry. The Financial Action Task Force recently released two publications — Financial Flows from Human Trafficking and Professional Money Laundering. This webinar will provide you an analysis and overview of the key points and action steps you should be taking.
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  • BAI Banking Outlook: What’s Next - 2019 Outlook

    Nov 14, 2018
    Are your 2019 priorities aligned with your customers' expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out. Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead.
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  • Humanizing the Digital Experience

    Nov 6, 2018
    BAI Beacon has teamed up with Jim Marous and Digital Banking Report on the release of a new report, Humanizing the Digital Experience in Banking. With such a huge emphasis by financial services organizations on digital transformation, coupled with consumers’ shift to self-service channels, it’s easy to forget the “human” aspect in the customer relationship. Join us for this complimentary BAI webinar and hear new research that will illustrate ways that financial services organizations are using data, analytics and digital technology to humanize the customer experience in banking around the globe.
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  • Hype vs. Reality: The State of Digital Account Opening

    Oct 25, 2018
    Research continues to reveal that banks, credit unions and other financial institutions still have a long way to go to satisfy the needs of customers who want to open new accounts via online and mobile banking. Join us for this complimentary BAI webinar and hear from Stephen Greer, Senior Analyst at Celent, and OneSpan who will discuss how banks and FIs should approach key steps in the account opening process.
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  • Open Banking… Opening the Door to New Opportunities

    Sep 26, 2018
    The reality is that financial services today is no longer a simple relationship between consumers and their financial institution. Now, it’s a growing ecosystem that includes telecoms and fintechs and other non-traditional banking organizations that are looking to expand their relationships with consumers by providing greater value and better customer experiences. In response, open banking is an opportunity for financial institutions to play a leading role in this ecosystem – helping them to be more responsive, innovative and more relevant in the lives of their customers.
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  • Delivering on Your Small Business Customers Needs

    Sep 20, 2018
    There is an untapped digital payment opportunity in the small business segment to better serve their needs, especially in B2B payments. Fiserv research indicates that Small Business customers are seeking new tools from their financial institutions to meet their need to save time, save money and expedite payments. Join us for this complimentary BAI webinar and learn how to meet your small business customers' needs through digital.
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  • Building Sound and Sustainable Sales Practices

    Sep 19, 2018
    In today’s competitive and regulated environment financial services companies continue to be challenged to drive growth through sound and sustainable sales practices. Join us for this complimentary BAI webinar and hear from industry veterans who will share their insights on everything from what sales success looks like to best practices to help you improve sales outcomes.
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  • AI as an Innovative Disruptor in Banking

    Sep 25, 2018
    Artificial intelligence innovations and capabilities are becoming more and more mainstream and the financial services industry is taking advantage of the transformational benefits. AI can enable businesses to change the way they do things, becoming more efficient, innovative, and operating more smoothly. Join us for this complimentary BAI webinar and hear from industry experts who will share their perspectives on AI and how banks can innovate to succeed.
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  • BAI Banking Outlook: Leading Indicators in Customer Retention

    Sep 5, 2018
    Are your customer retention and relationship deepening strategies aligned with your customers' expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out. Join us for this complimentary webinar to gain actionable insights that will help you make smart business decisions in the year ahead.
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  • Winning the War on Talent

    Sep 11, 2018
    Talent acquisition, retention and development is critical to the success of any industry sector. It’s especially important for banking organizations as they compete, not only with other financial institutions, but also fight to keep top talent from going outside the industry. Join us for this complimentary BAI webinar and hear from industry veterans who will share their perspectives on how to win this war on talent.
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  • The BAI Global Innovation Awards presents: Innovation Without Borders - The 2018 Winners

    Aug 28, 2018
    As technology and business continue to influence the changing tides of society, work and play, innovation acts as an important means forward to provide financial services that are relevant and meaningful. Financial services organizations from around the world have taken up the charge to deliver new value for customers, employees and businesses and BAI is recognizing leading companies for their efforts through the BAI Global Innovation Awards.Join BAI for this complimentary webinar during which the 2018 winners will be announced live.
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  • Fintech Partnerships: Getting the Balance Right

    Jul 25, 2018
    Financial institutions understand the value and necessity for partnering with fintechs. So what’s next in terms of selecting a partner, identifying where they can best add value and how best to measure success? Join us for this complimentary BAI webinar and hear from Fintech leader Jason Henrichs, Managing Director at FinTech Forge, as he explore key trends in fintech/FI partnerships.
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  • Branch & Digital Convergence... It's About Time

    Aug 1, 2018
    While the industry seems to be focused on all things digital, the fact is that the branch still plays a critical role in the distribution strategy. Join us for this complimentary BAI webinar, which is a precursor to a more extensive dialogue to be held at BAI Beacon 2018, and hear insights from two industry experts on the convergence of branch and digital and what to look for to make it a success.
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