Webinars

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UPCOMING WEBINARS

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

How digital intelligence drives compliance resiliency

April 14, 2021

Join us for this discussion to discover the ways that automation technology including AI, RPA, and NLP can help financial institutions reset and reimagine their business in 2021.

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Playing for keeps: How to win and retain depositors and borrowers

April 21, 2021

Join us for this complimentary BAI webinar to hear Brittany Hodak, Chief Experience Officer from Experience.com, and former banker J.J. Slygh, Customer Experience Consultant at Total Expert, share insights to help your institution cultivate customers for life.

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The myths and realities of STIR/SHAKEN for inbound call centers

April 28, 2021

STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.

Join us for this complimentary BAI webinar to learn how to use STIR/SHAKEN, and why it is not a panacea for caller authentication.

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ON DEMAND WEBINARS

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

Route 2021: Insights for the road ahead

January 26, 2021

Where should banks and credit unions accelerate? Where should they detour? Who’s approaching in the rear-view mirror? Tom Brown, CEO of Second Curve Capital and editor-in-chief of Tom Brown’s Banking Weekly, will share his thoughts on what financial leaders should look for in 2021 and how they can prepare.

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Anti-fraud practices for nonbanks – Aligning people, processes and data to provide protection and a positive CX

January 13, 2021

Join us for this complimentary BAI webinar for insights into how you, as a nonbank financial institution, can help protect your customers and the financial institutions you work with from illegal activity and fraud.

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You are a technology company

December 10, 2020

Join us for this complimentary BAI webinar for insights on embracing your technology company status, changing your view of cybersecurity and acting like a technology company.

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Using API-enabled, open banking digital platforms to create meaningful interactions

December 9, 2020

Join us for this complimentary BAI webinar to hear digital insights from industry-leaders Ben Metz and Scott Wittrock and experience a live coding demonstration using the Banno Digital Toolkit, showing how your financial institution can harness the power of plugins and an open API to provide digital banking on a first-name basis.

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What you need to know to prepare for 2021

November 18, 2020

Are your 2021 business priorities aligned with your customers’ expectations? How much has COVID-19 impacted your strategy? 2021 will be a year of uncertainty, are you ready? BAI conducted separate surveys with consumers and leaders at financial services organizations across the country to find out.

Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions now and in the year ahead.

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Establishing trust in inbound callers: Not all greens are created equal

November 17, 2020

Join us for this complimentary BAI webinar to hear how contact centers are implementing next-generation technologies to let customers through faster and block out fraudsters.

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Intelligent engagement in commercial banking

November 12, 2020

Join us for this complimentary webinar to see a live product demonstration and learn how Bottomline’s new Digital Banking IQ suite is a one-stop-shop for your business customers to support all of the services you deliver, via the most competitive payments and cash management feature-set available.

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Scaling financial customer service and advice amid COVID-19 chaos

November 10, 2020

How do you retool your contact center and branch offices to deal with this tsunami and scale high-quality service and advice across your customer-facing workforce? The answer lies in self-service automation, human augmentation, digital engagement, and real-time conversational guidance for service and sales staff.

Join us for this complimentary BAI webinar to learn more and see how blue-chip leaders are doing it successfully.

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What has the pandemic done to digital banking?

October 21, 2020

Does your organization have the right strategy in place to respond to the increased adoption and usage in digital banking services? Recently completed BAI Banking Outlook research evaluates the impact of the COVID-19 pandemic on digital banking and the implications for the future. Join us for this complimentary BAI webinar to learn how the pandemic is impacting consumers’ digital banking behavior and how other financial services organizations are responding to this change.

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Using an early warning framework to identify unforeseen risk and manage commercial credit portfolios

September 23, 2020

Join us for this complimentary BAI webinar to hear Moody’s Analytics industry experts share useful tools and strategies for improved credit risk assessment to identify unforeseen risks in your portfolio. The discussion will focus on the capabilities and latest innovations for identifying early warning signals and measurement of credit risk, using Moody’s Analytics award-winning solution suite.

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