Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • 3 Ways Bots Can Help Deliver a Better Customer Experience

    Dec 11, 2019
    Financial services companies are well-aware that delivering exceptional service and support is the key to staying competitive in today’s market. Balancing the increasing needs of customers, with the cost of personalized, immediate, and consistent support can be challenging. But with the right technology in place, companies of all sizes are delivering all of this with the power of AI-powered chatbots. Join us for this complimentary BAI webinar to learn how financial service organizations are leveraging chatbots with AI and Natural Language Processing to set themselves apart and achieve fantastic results.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • BAI Banking Outlook: Trends in Marketing & Customer Acquisition

    Jul 11, 2018
    Is your marketing strategy aligned with your customers' expectations? BAI conducted separate surveys to consumers and marketing leaders at financial services organizations to find out. Join us for a complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead
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  • 4 Ways to Measure the Health of Your Institution’s Digital Brand

    Jul 12, 2018
    It’s the middle of 2018 - how well is your financial institution doing when it comes to managing consumer awareness of your brand online? Is your digital brand engaging consumers and making a positive impact on your bottom line? Join us for a complimentary BAI Webinar and learn the four key indicators of a “healthy” online brand, how to manage online knowledge for the business, and how to keep your brand “in shape” year-round.
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  • Regulation 2028: What Lies Ahead?

    Jun 7, 2018
    Bank risk management will likely look dramatically different by 2028, when it has become a core part of banks’ strategic planning, a close collaborator with business heads, and a center of excellence in analytics and de-biased decision making. Its ability to manage multiple risk types while preparing for new regulations and complying with current ones is expected to make it even more invaluable to financial institutions. Join us for this complimentary BAI webinar with presenter Alina Estis, long time Financial Services industry veteran, to learn about shifts and changes in banking regulation.
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  • Creating a Frictionless Customer Journey

    May 30, 2018
    Join us for this complimentary BAI webinar to hear insights from senior financial services leaders on the key ingredients for success to creating a frictionless customer experience that can positively impact your business.
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  • Take Your Onboarding Up a Notch

    May 10, 2018
    An effective onboarding program is crucial to ensuring new hires are engaged and positioned for success from the very beginning. It can also make or break employee engagement and possibly impact retention. So how do you check all the required boxes on your onboarding list while still maintaining the interest of your new hire?
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  • Wells Fargo Accelerates HR Innovation and Compliance with the Cloud

    May 16, 2018
    Digitization is rapidly transforming the face of the financial services industry and customer expectations. With this rapid transformation, customers expect interactions with their financial institutions to be simple and paperless - but above all, reliable and secure. Join us for this complimentary webinar and hear how this shift is impacting HR.
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  • Born in the USA: Customer-Centered Innovations with Impact

    Apr 5, 2018
    What do a financial health collaboration, a streamlined online account opening process and an end-to-end digital SME lending application have in common? They are all U.S.-based organizations that received recognition in BAI’s Global Innovation Awards in 2017 for the unique approaches taken to solve key customer problems. Join BAI for this complimentary webinar to gain actionable insights from award-winning, global innovation leaders.
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  • Household Acquisition: 3 Best Practices for Planning Your Next Marketing Campaign

    Mar 28, 2018
    Join us for this complimentary BAI webinar to learn the key to planning an optimized and focused acquisition marketing campaign: from strategy, to design, implementation, reporting and beyond. Attendees will also learn the top best practices on how to make their next campaign more effective, less wasteful, and incredibly enticing to audiences.
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  • The Dangers of Standing Still in the Face of Digital Transformation

    Mar 21, 2018
    Join us for this complimentary BAI webinar for insights into the disruptive and innovative impacts of Digital Transformation in the contact center and how best to keep up with today’s fast-paced customer expectations.
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  • TRID Update: Understanding and Navigating Regulatory Change

    Mar 15, 2018
    Join us for this complimentary BAI webinar as Tim Tedrick, Partner, Wipfli LLP, will summarize and detail the various pieces of the nearly 560 page amendment including guidance on tolerances, voluntary issuance of Loan Estimates, written lists of service providers, total of payments, Cash to Close, simultaneous subordinate liens, rounding and more.
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  • Best Practices for Financial Organizations: Migrating to Software Authentication

    Mar 14, 2018
    Join us for this complimentary BAI webinar and hear from two security experts who will share soft token technology and industry trends, best practices for rolling out software-based authentication technology, and firsthand insights from an investment bank’s migration from hardware to soft token.
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  • BAI Banking Outlook Webinar: Trends in Talent Management

    Mar 7, 2018
    Is your talent management strategy aligned with your employees' expectations? BAI conducted separate surveys to employees and HR leaders at financial services organizations to find out. Join us for a complimentary BAI Webinar to hear what financial service industry professionals said and gain actionable insights that will help you make smart business decisions in the year ahead.
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  • CECL: Staying Focused and Avoiding the Myths and Misconceptions

    Dec 12, 2017
    Join us for this complimentary BAI webinar for an educational and informative discussion to learn how your institution might be able to create a strategy to manage the new process. You’ll learn about what’s ahead for the coming FASB CECL mandate and how your institution can be better prepared.
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  • Finance Process Automation The Cost-Effective Approach for Banks and Credit Unions

    Dec 13, 2017
    Join us for this complimentary BAI webinar and hear from Renata Sheyner, Product Manager, Fiserv as she discusses the benefits being realized by various community banks and tips on how to build your business case to automate reconciliation for your bank.
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  • Best Practices for Deploying E-Signatures in the Retail Branch

    Dec 5, 2017
    E-Signature is a top investment area for retail banks in 2017 - 2018. Over the last 18 months, North American banks have been rolling out e-signatures to more than 8,000 branches. For banks, credit unions and brick-and-mortar lenders, the question is no longer whether to implement e-signatures in the branch, but how.
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  • BAI Loan Review Certificate Program

    Chicago | Mar 25 - 29, 2019
    BAI’s Loan Review Certificate Program is designed to develop the skills and expertise to make smart decisions when managing the quality, governance and risk of your organization’s credit and loan portfolios. Register for the smart, insightful seminar series today!
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  • Separating Fact From Fiction – The New Role of A.I. in Marketing

    Nov 16, 2017
    Join us for this complimentary BAI webinar and hear from, Pega’s Scott Andrick and Matt Nolan who will discuss how A.I. is re-architecting the customer-brand relationship. You will also hear from Jim Saleh from Scotiabank who will break down how rapid deployment of A.I. works in the real-world and discuss the role of the centralized decision hub in driving higher NPS scores.
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  • Cybersecurity: FFIEC IT Compliance Updates

    Nov 9, 2017
    Join us for this complimentary BAI webinar for a broad overview on changes from the FFIEC to help guide you in evaluating and understanding the expectations being placed on financial institutions. You’ll also gain an understanding of the various resources available, the value of each resource, where to find the entire document, and the critical components your institution should focus on.
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  • Banking in 2018 - From the Customers' Perspective

    Nov 14, 2017
    Sometimes the best insight into what customers want from their financial services organization is to simply ask them. That is why BAI recently conducted a consumer research study with 2000 customer responses to answer the burning questions that keep bankers up at night. Join us for a complimentary BAI Webinar to hear what these customers said and gain actionable insights that will help you make smart business decisions in the year ahead.
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  • Best Practices in Budgeting and Planning to Accelerate Performance

    Nov 7, 2017
    Given the numerous challenges in today’s financial services industry, it is now more important than ever to have a comprehensive plan for your institution to achieve its goals and financial targets. Ensuring that your financial institution has accurate, flexible, and transparent strategic and tactical plans will help you address both external and internal challenges, while ensuring you have a roadmap toward profitable growth.
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