Webinars

Join us for this complimentary BAI webinar and learn more about how AI is helping financial services organizations to deliver smart, relevant, and personalized customer experiences that make a difference.

Modern consumer experiences, coupled with new technology, have reset customer expectations. Financial institutions must raise the bar on their interactions with existing and potential customers to keep pace. But, differentiated customer experiences are not enough, banking organizations must also create differentiated employee experiences.

Application fraud represents one of the fastest growing business challenges to financial institutions (FIs) across multiple digital channels. By 2020, it is projected that US-based FIs will spend $1.4 billion dollars to fight checking account and credit card application fraud. Join us for this complimentary BAI webinar featuring OneSpan and Aite Group analyst Shirley Inscoe for the latest application fraud techniques, and what actions can be taken to mitigate and detect multi-channel fraud to ensure better account opening and onboarding experiences.

The keys to successful referrals and cross-sells are preparation and curiosity. Preparation involves knowledge of the brand’s offerings. Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or a customer-facing specialist can offer a solution that results in a satisfying match. Yet, staff in these positions often struggle in making a smooth transition from handling an inquiry or transaction to a short, needs-based discussion that can lead to a referral or a cross-sell.

In a recent consumer study by BAI Research, 40% of respondents stated they had two or more bank deposit relationships, while 42% had two or more bank loan relationships. What can you do to minimize loss of wallet share and engage clients better to generate greater loyalty? Attend our upcoming webinar to find out.

BSA continues to loom as a challenge to the financial services industry. The Financial Action Task Force recently released two publications — Financial Flows from Human Trafficking and Professional Money Laundering. This webinar will provide you an analysis and overview of the key points and action steps you should be taking.

Are your 2019 priorities aligned with your customers’ expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out. Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

BAI Beacon has teamed up with Jim Marous and Digital Banking Report on the release of a new report, Humanizing the Digital Experience in Banking. With such a huge emphasis by financial services organizations on digital transformation, coupled with consumers’ shift to self-service channels, it’s easy to forget the “human” aspect in the customer relationship. Join us for this complimentary BAI webinar and hear new research that will illustrate ways that financial services organizations are using data, analytics and digital technology to humanize the customer experience in banking around the globe.

Research continues to reveal that banks, credit unions and other financial institutions still have a long way to go to satisfy the needs of customers who want to open new accounts via online and mobile banking. Join us for this complimentary BAI webinar and hear from Stephen Greer, Senior Analyst at Celent, and OneSpan who will discuss how banks and FIs should approach key steps in the account opening process.

Each year, hundreds of financial institutions from around the world compete for the industry’s premiere innovation honor, the BAI Global Innovation Awards. The program recognizes the leaders and forward-thinkers ushering the way to a new era in banking. This year’s program will explore advancements in artificial intelligence, innovative touchpoints, customer experience and more.