Financial services companies are well-aware that delivering exceptional service and support is the key to staying competitive in today’s market. Balancing the increasing needs of customers, with the cost of personalized, immediate, and consistent support can be challenging. But with the right technology in place, companies of all sizes are delivering all of this with the power of AI-powered chatbots. Join us for this complimentary BAI webinar to learn how financial service organizations are leveraging chatbots with AI and Natural Language Processing to set themselves apart and achieve fantastic results.

Not unlike the French Revolution in the famous Charles Dickens novel, the financial services industry is going through a revolution of its own. Technology, regulatory oversight and consumer demand each play a vital role in how and why financial services organizations must innovate. And while each of these factors might present financial institutions of all sizes with unique challenges, there are significant opportunities to evolve and exceed expectations. Join us on June 7 to gain actionable insights from award-winning, global innovation experts that are taking consumer convenience to new heights through the introduction of inventive, customer-centric channels and payment mechanisms.

This complimentary BAI webinar conducted by Richard Horn will help financial institutions understand their liability under TRID, how to avoid common mistakes, and the areas of the rule that are still causing trouble for the industry. Richard Horn, of Richard Horn Legal PLLC, is the former CFPB Senior Counsel and Special Advisor who led the TRID rule and the design of the TRID disclosures. He is one of the foremost experts on TRID, making this a webinar that shouldn’t be missed CE Credits : Earn 2 CRCM Credits*

The Consumer Financial Protection Bureau (CFPB) and other banking regulators have raised the stakes on consumer complaints. Consumers can now file regulatory complaints online with the CFPB, and consumer feedback plays a key role in how the agency exercises its oversight. How should banks manage the compliance and reputation risks related to complaints? This complimentary BAI webinar will help financial institutions develop a compliance program that helps to identify emerging customer issues before they spell disaster. Steven Ramirez, a financial services thought leader and CEO of Beyond the Arc, will share case studies and practical tips for strengthening complaint management. He’ll discuss how you can learn from consumer complaints to deepen customer relationships and drive incremental business CE Credits : Earn 1.25 CRCM Credits*

Much like the TILA-RESPA Integrated Disclosures, the enhanced data collection and reporting requirements under the revised Home Mortgage Disclosure Act (HMDA) will present significant challenges for lenders, and exhaustive preparation and training will be paramount to your institution’s compliance. Now is the time to get key stakeholders involved, establish project timelines, and begin to communicate with vendors. This complimentary BAI webinar, presented by John Moniak , will walk through the coming HMDA changes and steps your institution should be taking to prepare to comply. CE Credits : Earn 1.25 CRCM Credits

The threat landscape is constantly evolving and data theft experts are finding new ways to gain access to the data regardless if users are buying goods with magnetic stripes, EMV (“chip” cards), or mobile payments. Millions of cards have been breached despite the best efforts enterprises have deployed to secure the infrastructure and the data. Tokenization and encryption are the most effective strategies for preventing data theft at the point-of-sale, in merchant and processor databases, and in the new-generation mobile wallets. Effectively deploying payment data protection and using a comprehensive defense strategy is complicated by the emergence of new standards and payment options such as mobile wallets. Join this complimentary webinar to learn why any payment business that wants to remove sensitive data needs to understand these strategies and how they can lower both risk and audit costs.

As consumers shift more and more of their banking activities to digital channels, it’s becoming harder to create meaningful and relevant customer relationships that drive sales. Industry experts will share their expertise on how to create a digital sales strategy that delivers results.

The ability to successfully integrate physical and digital channels is key for financial institutions looking to gain market share and competitive advantage. In doing so, they can provide a seamless, meaningful and personalized experience to customers across all relevant channels when it really counts – when consumers are making their purchasing decisions. This BAI Webinar will share research on industry and consumer channel trends by segment, as well as peer insights into what these mean for your strategy and your organization’s bottom line.

Financial services leaders are expressing a mix of optimism and uncertainty as they make strategic investments to grow wallet share while looking for new opportunities to reduce expenses. Learn how senior retail banking executives are grappling with both challenges and opportunities as they view the road ahead.

Banks today are more open to innovation and electronic signature adoption is on the rise. Many banks are now digitally verifying a customer’s identity and using e-signatures to provide an instant decision on certain retail products within minutes. Nonetheless, basic document workflow automation in banks is still lacking and is negatively impacting the client onboarding process. Learn how e-signatures are the future of client onboarding and can enhance the relationship between client and service institution.

The right customer communications can do more than inform. They can help you drive additional business and increase loyalty, while also improving compliance and organizational efficiency. Join us for this complimentary BAI Banking Strategies Webinar where the focus will be on business use case examples and Q&A.

Build your understanding of how to comply with the new TRID rule with Part 2 of the BAI Learning & Development TILA-RESPA webinar series. Dig deep into issues related to non-compliance with the new rules and better prepare to assist your financial institution with the new requirements.

Avoid the pitfalls of non-compliance and be ready to assist your financial institution with the new Integrated Disclosure requirements. In addition to an overview and coverage of the new requirements, examine the proper completion, timing, and delivery of the Loan Estimate Form, Closing Disclosure Form, Escrow Closing Notice, and Partial Payment Policy Disclosure. Improve your understanding of what is new and what has changed between your existing Truth in Lending and RESPA forms and the new integrated forms.

Each year the BAI Global Banking Innovation Awards showcases exciting, new ways financial services organizations are employing innovation to fulfill customer needs as well as increase share of wallet. Join us as we explore emerging trends in innovation and hear from 2015 Awards winners and finalists on how they're enhancing value through groundbreaking customer-centric programs and services.

The only peer networking group of its kind focusing exclusively on helping contact center executives understand and face emerging retail banking challenges head on.

The BAI Credit Analysis Skills Workshop addresses the unique financial and non­-financial considerations for credit analysis and other important factors critical to sound underwriting principles.

A difficult economy and rising loan defaults are draining revenue from commercial loan portfolios. Stop this trend with BAI's highly acclaimed certificate program. A well-trained loan review staff can mitigate losses through early problem-loan detection.

Build on the fundamentals of BAI Loan Review Certificate Program - Course l to improve risk management and loan quality assessment. A vigilant review process can mean the difference between a profitable loan portfolio and one plagued with problem loans.

Build on the fundamentals of BAI Loan Review Certificate Program - Course l to improve risk management and loan quality assessment. A vigilant review process can mean the difference between a profitable loan portfolio and one plagued with problem loans.

While information is being integrated into processes at some financial institutions, repetitive and error-prone activities are still the norm in many cases. Explore a new approach for aggregating and integrating data across multiple legacy or disparate systems, internal or external web portals, websites, and business applications. Hear firsthand from a leading financial institution that tackled integration and automation projects through a no coding approach, which allowed them to deliver solutions to the business users in a fraction of the time and cost compared to traditional development tools. Learn how your organization can satisfy time-sensitive data needs supporting everything from regulatory compliance and financial reporting to customer experience initiatives and more.

Our banking ecosystem has been incredibly focused on migrating transactions to lower cost channels and providing convenience to a digitally-enabled generation of consumers. But what comes next? How do we go beyond transactions into interactions? And how do we serve a generation of consumers with heightened expectations and shifting needs?