Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • Web Accessibility: Compliance and Better Digital Customer Experience

    May 28, 2020
    In this webinar, you’ll hear insights from industry experts about key accessibility requirements as described in WCAG 2.1, including examples of effective, accessible forms, documents and online data capture for browsers and mobile devices. In addition, you’ll better understand your risks, determine how compliant you are today and formulate a plan to make all your online forms accessible and compliant. In doing so, you can enhance your brand and deliver on the customer experience promise.
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  • Empower frontline employees with a centralized knowledge base

    Jun 2, 2020
    Join us for this complimentary BAI webinar to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union.
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  • A customer-centric approach to call center authentication

    Jun 3, 2020
    Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Your contact center can also be a customer’s “final straw” with your company. One in three customers will leave a brand they love after just one bad experience, and 92% would completely abandon a company after two or three negative incidents. Every interaction counts, starting with authentication.
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  • Driving Efficiency in the New Normal by Automating Reconciliation

    Jun 10, 2020
    Join us for this complimentary BAI webinar to learn about how you can generate operational efficiencies in the short term and plan for future growth by automating reconciliation.
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  • The New Dimensions of Work: Are you prepared?

    Jun 11, 2020
    The coronavirus (COVID-19) pandemic is changing how we look at the business model and the future of work, specifically how financial service organizations can use technology to solve critical workforce challenges, in ways they never had to before.
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  • Your blueprint for price optimization

    Jun 16, 2020
    Join us for this complimentary BAI webinar to hear about a 20-minute blueprint for implementing market-optimized pricing. You will learn how to identify opportunities that align with your business strategy and product mix, when to optimize, and when to back away.
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  • The ROI of AI in Banking

    Jun 18, 2020
    Join us for this complimentary BAI webinar to learn about AI's impact on the financial services industry today, and the high-ROI applications, challenges, and critical trends that financial services leaders need to leverage AI for a competitive advantage.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • Efficient Onboarding Creates Customers for Life: Harness the Power of Process Intelligence

    Dec 15 - 16, 2015
    First impressions count. If that initial information-intensive interaction with your financial institution is easy, fluid and flexible, a new customer will expect that future transactions will be equally pleasant. Efficient onboarding sets the stage for new customers to become lifetime customers, but creating efficient processes takes tangible data. Learn how your organization can leverage process intelligence to gauge the effectiveness of each step in your onboarding process. Identify any bottlenecks or compliance issues, and determine if a significant percentage of your customers are abandoning at the same step. With these actionable insights, you can make immediate changes for more efficient onboarding, leading to lifetime customers.
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  • How E-Signatures Enable Digital Transactions in the Retail Branch

    Nov 26, 2015
    Today’s bank is focused on extending its services through digital and mobile channels to offer remote customers more options for banking anywhere and at any time. At the branch level, customer experience is a top priority and while there are many opportunities for improving the way that customers are served in-branch, the benefits of digital processes aren't exclusive to those banking remotely. Learn how this top 5 US Bank took their enterprise e-signature platform and extended it to the branch, tackling one of the most challenging and manual in-branch processes; eliminating paper signature cards to completely automate the account openings process.
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  • Is Your Institution Ready for Digital Transformation?

    Nov 30 - 1, 2015
    The pressures of digital transformation are bringing on new and different challenges for financial institutions and the need to innovate is imminent. With technology being the underpinning of this transformation we will explore key data center opportunities to reduce IT infrastructure costs, improve business processes and performance across the enterprise to reduce complexity and deliver profitability. Learn how partnering with the right IT providers can help you remain relevant in the future of banking. Evolving your institution today can drive results, tomorrow.
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  • Protecting the Digital Payment Revolution

    Nov 23 - 24, 2015
    Concerns about security and Card Not Present (CNP) fraud are rising. Yet, making transactions easier is key to growing mobile and digital e-commerce. How can financial institutions embrace alternative payments to better service customers without increasing the risk of fraud? Learn how your organization can transform fraud management to better adapt to these changes, from current fraud trends such as CNP fraud to the impact of EMV adoption in the United States. Improve your understanding of device identification, ID authentication, mobile geo-location and other new technologies being leveraged to protect these new types of transactions. Join us for a webinar where we will provide use cases and best practices on addressing these key topics.
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  • Overcoming Payments and EMV Fraud Challenges Today

    Oct 19, 2015
    Fraud and cybersecurity continue to be a key concern for payments leaders as they look to build sustainable strategies for customer and revenue growth. This is especially challenging for fraud executives given the shift to online and mobile banking by consumers, as well as the emergence of new and unprecedented fraud threats. This webinar will showcase proven cybersecurity and fraud mitigation strategies leveraged by financial institutions to combat fraudsters and protect sensitive information.
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  • BAI Global Innovation Awards

    Oct 9 - 11, 2018
    Each year, hundreds of financial institutions from around the world compete for the industry’s premiere innovation honor, the BAI Global Innovation Awards. The program recognizes the leaders and forward-thinkers ushering the way to a new era in banking. This year’s program will explore advancements in artificial intelligence, innovative touchpoints, customer experience and more.
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  • Digitization of Payments – Executing an Enhanced Digital Payments Strategy

    Apr 4, 2015
    To thrive and grow in today’s complex payments landscape, having a complete view of available opportunities is essential. With the growth of mobile wallets, wearables, and emerging technologies, discovering the best digital mix and developing an execution strategy, can be a significant challenge. Learn how new technology can be adopted within your organization and how to implement these strategies correctly to mitigate costly errors.
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  • BAI Payments Connect 2016

    San Diego | Mar 7 - 9, 2016
    BAI Payments Connect 2016 focuses exclusively on empowering payments leaders, like you, to make smart business decisions with an unbiased, 360° view of payments fraud, strategy, and operations to drive positive change in your organization.
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