Webinars

Home/Webinars/

UPCOMING WEBINARS

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

Playing for keeps: How to win and retain depositors and borrowers

April 21, 2021

Join us for this complimentary BAI webinar to hear Brittany Hodak, Chief Experience Officer from Experience.com, and former banker J.J. Slygh, Customer Experience Consultant at Total Expert, share insights to help your institution cultivate customers for life.

Learn More

The myths and realities of STIR/SHAKEN for inbound call centers

April 28, 2021

STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.

Join us for this complimentary BAI webinar to learn how to use STIR/SHAKEN, and why it is not a panacea for caller authentication.

Learn More

ON DEMAND WEBINARS

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

Transforming Employee Experiences to Transform Your Bottom-Line

March 19, 2019

Modern consumer experiences, coupled with new technology, have reset customer expectations. Financial institutions must raise the bar on their interactions with existing and potential customers to keep pace. But, differentiated customer experiences are not enough, banking organizations must also create differentiated employee experiences.

Learn More

Application Fraud Explosion Do You Know Your Customers?

February 27, 2019

Application fraud represents one of the fastest growing business challenges to financial institutions (FIs) across multiple digital channels. By 2020, it is projected that US-based FIs will spend $1.4 billion dollars to fight checking account and credit card application fraud. Join us for this complimentary BAI webinar featuring OneSpan and Aite Group analyst Shirley Inscoe for the latest application fraud techniques, and what actions can be taken to mitigate and detect multi-channel fraud to ensure better account opening and onboarding experiences.

Learn More

Take Sales & Service Up a Level at the Branch

February 21, 2019

The keys to successful referrals and cross-sells are preparation and curiosity. Preparation involves knowledge of the brand’s offerings. Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or a customer-facing specialist can offer a solution that results in a satisfying match. Yet, staff in these positions often struggle in making a smooth transition from handling an inquiry or transaction to a short, needs-based discussion that can lead to a referral or a cross-sell.

Learn More

Stop Your Customers From Cheating on You

January 24, 2019

In a recent consumer study by BAI Research, 40% of respondents stated they had two or more bank deposit relationships, while 42% had two or more bank loan relationships. What can you do to minimize loss of wallet share and engage clients better to generate greater loyalty? Attend our upcoming webinar to find out.

Learn More

BSA Hot Topics: Money Laundering, Human Trafficking and Marijuana

December 13, 2018

BSA continues to loom as a challenge to the financial services industry. The Financial Action Task Force recently released two publications — Financial Flows from Human Trafficking and Professional Money Laundering. This webinar will provide you an analysis and overview of the key points and action steps you should be taking.

Learn More

BAI Banking Outlook: What’s Next – 2019 Outlook

November 14, 2018

Are your 2019 priorities aligned with your customers’ expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out. Join us for this complimentary BAI Webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Learn More

Humanizing the Digital Experience

November 6, 2018

BAI Beacon has teamed up with Jim Marous and Digital Banking Report on the release of a new report, Humanizing the Digital Experience in Banking. With such a huge emphasis by financial services organizations on digital transformation, coupled with consumers’ shift to self-service channels, it’s easy to forget the “human” aspect in the customer relationship. Join us for this complimentary BAI webinar and hear new research that will illustrate ways that financial services organizations are using data, analytics and digital technology to humanize the customer experience in banking around the globe.

Learn More