Playing for keeps: How to win and retain depositors and borrowers
Join us for this complimentary BAI webinar to hear Brittany Hodak, Chief Experience Officer from Experience.com, and former banker J.J. Slygh, Customer Experience Consultant at Total Expert, share insights to help your institution cultivate customers for life.
The myths and realities of STIR/SHAKEN for inbound call centers
STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.
Join us for this complimentary BAI webinar to learn how to use STIR/SHAKEN, and why it is not a panacea for caller authentication.