How the pandemic is spurring new financial regulations
The spike in fraud and cybersecurity threats during COVID-19 has heightened the focus on making digital commerce safer.
The case for updating and upgrading bank bill pay
Customers will take care of some of their holiday spending bills with bank bill pay. But has the service kept pace with other digital updates? BillGO's Dan Holt discusses the current state of bank bill pay and why it should get a makeover.
Shifts in trust and other emerging trends to prioritize in 2021
Karl Dahlgren, managing director for research at BAI, discusses a number of trends as we head into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.
Delighting customers by digitizing the back office
Your digital transformation shouldn't stop with customer-facing channels. ServiceNow's Tammi Shapiro discusses the economic and efficiency benefits of an end-to-end digital solution.
COVID-19 as a real-life stress test for credit risk
What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.
A focus on team and mission makes veterans a good fit for financial institutions
For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.
Going digital without losing the human touch
How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.
Credential stuffing: What banks need to know
Financial institutions need not be perfect to prevent most fraud. Rather than trying to block every shot, they should present a smaller target.
Digital’s future: A new line of business, not just a bolt-on
Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.
Rethinking the finer points of rewards
In the wake of the pandemic, banks are retooling their loyalty programs to fit the "new normal."
How banks are utilizing conversational AI to tighten security
Social engineers are stymied by technology that offers pleasant support to callers while not budging on ID requirements to access accounts.
Using mobile feeds to deliver personalized experiences
TD Bank' tech-forward communication approach during COVID may offer lessons for other financial institutions to consider.
Small businesses want and need more digital solutions
How to evolve and tailor your offerings for commercial customers who might be hiding on your consumer platforms.
Playing offense and defense against fraudsters
Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.
Financial services is an industry ripe for innovation
On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.
How one big bank is doing DEI
Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.
Using social media to reach underbanked communities
Individual bank associates can help with trust-building by using their knowledge and networks to widen access to financial services.
Taking a multi-generational approach to digital banking
Understanding preferences and clues of each cohort can be an asset in developing effective strategies that meet customer needs.
COVID-19 as a catalyst for contactless cards
Harland Clarke's Nicole Machado discusses the latest in card technology, and how the pandemic has particularly spiked demand for cards that don’t require punching in a PIN.