How banks can grow in a slowdown
One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.
How banks can help customers avoid economic hardship
Aggregating data from siloed systems and prioritizing storytelling in data processes help banks build stronger customer relationships.
The insights of data and analytics
In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection. Read More
Building a strong foundation to stay competitive during economic uncertainty
Community banks must have the foundational processes in place to ensure seamless customer experiences and ongoing success as market conditions change.
Fraud activity is increasing – how to protect your institution and customers
Greg Kanevski of ServiceNow joins the BAI Banking Strategies podcast to discuss the impact of increased fraud on financial institutions and how they can better protect themselves and their customers in their fight against fraudsters.
Fact vs Fiction: Debunking fraud and faster payments myths
Mark Majeske of Alacriti joins the BAI Banking Strategies podcast to dissect and debunk some of the top myths regarding fraud and faster payments.
Using the right products, the right technology at the right time to promote customer growth
This Q&A with Susan Bergen of Commerce Bank provides insights on how collaboration and understanding your customer is key to successful customer acquisition.
Unveiling insights: The significance of call reports for bank directors
Steps such as internal processes and controls, management testing and external auditing help banks pay closer attention to regulatory reporting in today’s climate.
Why work with an appraisal management company and how to select the right one
With the current mortgage environment, lenders are looking for efficiencies. Shifting from self-management of appraisal services to working with an appraisal management companies can be a solution.
The key ingredients for a successful multichannel marketing approach
To deliver successful marketing campaigns, avoid taking a fragmented approach to identifying the right audiences, executing campaigns across channels and analyzing performance.
New insights into banking apps from billions of installs
The banking industry needs to leverage customer feedback to improve app adoption and customer retention levels.
Superior digital experiences are key to customer growth
In this Q&A, Zach Hamilton of Synovus Bank shares why it’s critical to continually enhance the digital experience for customers and how that impacts the bank’s customer acquisition and retention goals.
Refining the digital experience to drive growth
Financial services organizations are driving growth with a smart selection of channels and approachable technology to meet customers’ growing appetite for digital banking.
What’s next in digital modernization?
The banking industry continues its makeover to gain efficiencies and meet customers’ desire for faster, easier and more convenient services.
Building brand loyalty: Three reasons customer engagement programs are vital for financial institutions
A focus on brand loyalty helps banks stand out from competitors, send timely offers and stay top of mind to customers.
Banking on the cloud for a wealth of benefits
For many institutions, migrating away from in-house core systems is more of a business transformation than it is a technology project.
How generational insights can make your credit card offerings more attractive
Identifying differences in generational preferences allows banks to personalize offerings and revamp credit deliverables.
The Corporate Transparency Act: What banks need to know about the new federal reporting obligation
A new federal law requires businesses and their owners to disclose personal information and photographs to a federal law enforcement agency, with few exceptions.
Banks’ digital transformation goes beyond their IT stack
“If you’re not changing more on the inside than the outside world is, then you’re falling behind."
The overlooked employee experience opportunity
When a customer reaches out to a live person, make sure you know they’re connecting with someone ready to deliver a world-class experience.