One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.
Aggregating data from siloed systems and prioritizing storytelling in data processes help banks build stronger customer relationships.
Community banks must have the foundational processes in place to ensure seamless customer experiences and ongoing success as market conditions change.
Greg Kanevski of ServiceNow joins the BAI Banking Strategies podcast to discuss the impact of increased fraud on financial institutions and how they can better protect themselves and their customers in their fight against fraudsters.
Mark Majeske of Alacriti joins the BAI Banking Strategies podcast to dissect and debunk some of the top myths regarding fraud and faster payments.
This Q&A with Susan Bergen of Commerce Bank provides insights on how collaboration and understanding your customer is key to successful customer acquisition.
Steps such as internal processes and controls, management testing and external auditing help banks pay closer attention to regulatory reporting in today’s climate.
With the current mortgage environment, lenders are looking for efficiencies. Shifting from self-management of appraisal services to working with an appraisal management companies can be a solution.
To deliver successful marketing campaigns, avoid taking a fragmented approach to identifying the right audiences, executing campaigns across channels and analyzing performance.
The banking industry needs to leverage customer feedback to improve app adoption and customer retention levels.
In this Q&A, Zach Hamilton of Synovus Bank shares why it’s critical to continually enhance the digital experience for customers and how that impacts the bank’s customer acquisition and retention goals.
Financial services organizations are driving growth with a smart selection of channels and approachable technology to meet customers’ growing appetite for digital banking.
The banking industry continues its makeover to gain efficiencies and meet customers’ desire for faster, easier and more convenient services.
Building brand loyalty: Three reasons customer engagement programs are vital for financial institutions
A focus on brand loyalty helps banks stand out from competitors, send timely offers and stay top of mind to customers.
For many institutions, migrating away from in-house core systems is more of a business transformation than it is a technology project.
Identifying differences in generational preferences allows banks to personalize offerings and revamp credit deliverables.
A new federal law requires businesses and their owners to disclose personal information and photographs to a federal law enforcement agency, with few exceptions.
“If you’re not changing more on the inside than the outside world is, then you’re falling behind."
When a customer reaches out to a live person, make sure you know they’re connecting with someone ready to deliver a world-class experience.