In banking, fintech is yesterday’s news. Open banking is today’s hot topic.
With technology forming the foundation of every bank, it’s become clear that IT risk and business risk need to be managed together.
Customers want digital, but they still value a human touch. Financial institutions need to focus on building trust by using an omnichannel approach.
The four drivers of modern CIO strategy need to be security, value-focused technology, stability and innovation.
With automation doing most of the heavy lifting, banking institutions can bring down costs while increasing call center productivity.
Open banking is an important development that promises to reshape the face of consumer and small-business banking in the near-term future.
Unlocking the right combination of machine learning: A vital move for banks and credit unions in combating fraud
In today's digital age, the financial industry faces an evolving landscape of fraud threats, making the need for robust fraud detection systems more critical than ever.
By using technology to develop insights, financial institutions can gain a more holistic view of their customers and design better digital channels.
One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.
Aggregating data from siloed systems and prioritizing storytelling in data processes help banks build stronger customer relationships.
Community banks must have the foundational processes in place to ensure seamless customer experiences and ongoing success as market conditions change.
This Q&A with Susan Bergen of Commerce Bank provides insights on how collaboration and understanding your customer is key to successful customer acquisition.
Steps such as internal processes and controls, management testing and external auditing help banks pay closer attention to regulatory reporting in today’s climate.
The banking industry needs to leverage customer feedback to improve app adoption and customer retention levels.
In this Q&A, Zach Hamilton of Synovus Bank shares why it’s critical to continually enhance the digital experience for customers and how that impacts the bank’s customer acquisition and retention goals.
Financial services organizations are driving growth with a smart selection of channels and approachable technology to meet customers’ growing appetite for digital banking.
The banking industry continues its makeover to gain efficiencies and meet customers’ desire for faster, easier and more convenient services.
Building brand loyalty: Three reasons customer engagement programs are vital for financial institutions
A focus on brand loyalty helps banks stand out from competitors, send timely offers and stay top of mind to customers.
In this Q&A, Greg Blausey of Salesforce discusses the customer acquisition journey – from the power of automation to the importance of consistency in every phase.
For many institutions, migrating away from in-house core systems is more of a business transformation than it is a technology project.