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Baby Boomers As Small Business Catalyst

Just as baby boomers are predicted to have a large impact on entitlement programs, so are they also poised to be a primary driver of small business formation in the next decade and beyond. This Read More

By |2022-09-15T09:43:17-05:00December 11th, 2013|Comments Off on Baby Boomers As Small Business Catalyst

Mobile-izing Small Business

Earlier this year, Bank of America announced that it had surpassed one million small business mobile banking users, representing one-third of the institution’s three million small business banking customer base. This is likely a continuing trend among Read More

By |2022-09-15T09:44:47-05:00December 10th, 2013|Comments Off on Mobile-izing Small Business

Teller Capture for Improving the Branch Experience

Statistics show that bank networks in the U.S. are shrinking, with 2,267 branches closing in 2012 alone, according to SNL Financial. The closures can primarily be attributed to technology advancements including mobile and online banking, Read More

By |2022-09-15T09:45:26-05:00December 6th, 2013|Comments Off on Teller Capture for Improving the Branch Experience

Making Acquisitions Work (for the Buyer)

More activity has begun to occur in the mergers and acquisition (M&A) space than we have seen for a long while. Whether involving whole bank deals or adding specific capabilities, such as equipment finance, more Read More

By |2022-09-15T09:44:40-05:00December 3rd, 2013|Comments Off on Making Acquisitions Work (for the Buyer)

Stepping Up Your Customer Experience Game

Today’s financial services organizations covet customer insight and understanding like never before. It represents the key to growth and profitability in an industry increasingly saddled with a more stringent regulatory environment, as well as diminished Read More

By |2022-09-15T09:45:21-05:00November 25th, 2013|Comments Off on Stepping Up Your Customer Experience Game

Making Idle Staff More Productive

First, the bad news. “Idle time” – those periods during which branch staff is not performing account holder transactions or other meaningful tasks – can account for as much as 30% of bank employee paid Read More

By |2022-09-15T09:44:41-05:00November 22nd, 2013|Comments Off on Making Idle Staff More Productive

Rising to the Challenge of the Rising Mass Affluent

The desire for growth is leading bankers to renew their focus on capturing the mass affluent population. In the U.S., these are the people with liquid investable assets ranging from $250,000 to $1 million, representing Read More

By |2022-09-15T09:45:12-05:00November 20th, 2013|Comments Off on Rising to the Challenge of the Rising Mass Affluent

Protecting Call Center Reps from Caller Abuse

It has been called one of the greatest intercultural exchanges in history – offshore call centers handling millions of customer calls for banks and other companies. But there is a grim underside to the business: Read More

By |2022-09-15T09:45:04-05:00November 13th, 2013|Comments Off on Protecting Call Center Reps from Caller Abuse

Deposit Strategy in a Rising Rate Environment

The banking industry has anxiously awaited a rising rate environment, anticipating that interest income from loans and investments will rise more quickly than interest expense on deposits and other funding. Sure that deposit rates will Read More

By |2022-09-15T09:43:47-05:00November 12th, 2013|Comments Off on Deposit Strategy in a Rising Rate Environment

Scoring Remote Delivery Impact

As customer preference shifts from traditional branch and ATM transactions to easier, faster channels such as Web and mobile, it is becoming more and more difficult for banks to measure the impact this shift has Read More

By |2022-09-15T09:45:13-05:00November 8th, 2013|Comments Off on Scoring Remote Delivery Impact

Innovation in the Omnichannel Model

Why are so many banks struggling to adapt quickly to the trends driving the need for massive transformation in their business? The pressures of dealing with increased competition, operating with limited budgets and the need Read More

By |2022-09-15T09:44:30-05:00October 28th, 2013|Comments Off on Innovation in the Omnichannel Model

Two Marketing Paths, Same Revenue Destination

Big banks, small banks. Occasionally the differences are glossed over. Small bank leaders may overestimate their ability to replicate a large bank technology play. Large bank leaders may underestimate how impersonal the bank might look Read More

By |2022-09-15T09:45:52-05:00October 25th, 2013|Comments Off on Two Marketing Paths, Same Revenue Destination

‘Radical Collaboration’ for Product Innovation

When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across Read More

By |2022-09-15T09:45:04-05:00October 16th, 2013|Comments Off on ‘Radical Collaboration’ for Product Innovation

Expanding the Boundaries of Retail Banking

For the 12 institutions named as finalists in the 2013 BAI-Finacle Global Banking Innovation Awards, innovation means expanding the boundaries of traditional products and services in retail banking to improve the customer experience. Below are Read More

By |2022-09-15T09:43:54-05:00October 15th, 2013|Comments Off on Expanding the Boundaries of Retail Banking

Targeting the ‘Unhappily’ Banked

Wal-Mart Stores Inc., which has long been one of the country’s most successful retailers, is increasingly moving into the financial services arena, a venture initiated during the tenure of former CEO H. Lee Scott Jr. (2000-2009).

Read More

By |2022-09-15T09:45:26-05:00October 11th, 2013|Comments Off on Targeting the ‘Unhappily’ Banked

Optimizing Branch Staffing for Sales

It’s an old problem in banking but one that is hitting home now with increasing urgency: how do you boost sales in the branches? Part of the answer involves changing the roles and responsibilities of Read More

By |2022-09-15T09:44:56-05:00October 8th, 2013|Comments Off on Optimizing Branch Staffing for Sales

Getting Big Data Right for Smaller Banks

Over the last year, we have spent time visiting small and mid-size banks across the U.S. to understand their current approach to managing their retail banking operations and their marketing approach to cross-sell, up-sell and Read More

By |2022-09-15T09:44:13-05:00October 7th, 2013|Comments Off on Getting Big Data Right for Smaller Banks

The Elephant in the Room Is People

Wikipedia defines the term “the elephant in the room” as referring “to a question, problem, solution, or controversial issue which is obvious to everyone who knows about the situation, but which is deliberately ignored because Read More

By |2022-09-15T09:45:31-05:00October 4th, 2013|Comments Off on The Elephant in the Room Is People

Mobile Banking Puts Consumers in Control

Consumers are adopting mobile banking and payments technologies at a record pace and in real-time. They’re demanding convenience, security and personalized experiences across multiple screens. Indeed, banking customers are faster at conveying what they want Read More

By |2022-09-15T09:44:47-05:00September 25th, 2013|Comments Off on Mobile Banking Puts Consumers in Control

Tech Champions in the Branch

The branch has always been considered the best channel for banks to deliver personal service. What many bankers probably don’t realize is that the branch may also be the best place to instruct customers in Read More

By |2022-09-15T09:45:26-05:00September 23rd, 2013|Comments Off on Tech Champions in the Branch