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Branch Closures Round Two?

Branch closures are never easy work, but U.S. banks had an obvious place to start as they tightened up following the recession. By focusing on hopeless units, the industry closed more than 7,000 branches between Read More

By |2022-09-15T09:43:25-05:00January 18th, 2013|Comments Off on Branch Closures Round Two?

Loan Origination – Getting the Paper Out

For retail banks, an effective loan origination and servicing operation is a key contributor to long-term profitability. Under pressure from today’s economic and regulatory environment, lenders need new and smarter ways to cut costs and Read More

By |2022-09-15T09:44:40-05:00January 16th, 2013|Comments Off on Loan Origination – Getting the Paper Out

Wealth Management by the Numbers

There are sound reasons why midsized and large banks want to stake a claim to the wealth management business. Wealth management is, overall, not capital-intensive, the cost of entry or expansion is low and much Read More

By |2022-09-15T09:45:57-05:00January 15th, 2013|Comments Off on Wealth Management by the Numbers

Time is Money in Deposit Pricing

Lack of timely information about changes in deposit rates can saddle a bank with a relatively higher cost of funds. The reason is that deposit re-pricing patterns are not uniform among institutions and across different Read More

By |2022-09-15T09:45:47-05:00January 14th, 2013|Comments Off on Time is Money in Deposit Pricing

Digging Deeper to Serve Small Businesses

It is accepted wisdom throughout the industry that small businesses represent banks’ best opportunity for higher spreads, improved fee income and superior relationship profitability. Yet, we find that few banks are actually succeeding in doing Read More

By |2022-09-15T09:43:49-05:00January 11th, 2013|Comments Off on Digging Deeper to Serve Small Businesses

Improving Teller Performance with Peer Data

For many banks, improper scheduling on the teller line is one of the biggest silent profit killers in their retail branch network. Because it is difficult to precisely identify exactly what each teller is doing Read More

By |2022-09-15T09:44:27-05:00January 9th, 2013|Comments Off on Improving Teller Performance with Peer Data

Big Data as Competitive Weapon

The buzzword of 2012 was “Big Data,” but what is Big Data and where did the idea come from?

Big Data is a term that evolved from the Second World War, when the phrase “Big Read More

By |2022-09-15T09:43:23-05:00January 8th, 2013|Comments Off on Big Data as Competitive Weapon

Serving Small Businesses the Non-Traditional Way

U.S. banking organizations have traditionally struggled to serve smaller businesses. During the past four to five years, we’ve seen an even greater disconnect between banks and the “smallest of the small,” meaning sole proprietorships, micro-businesses Read More

By |2022-09-15T09:45:15-05:00January 7th, 2013|Comments Off on Serving Small Businesses the Non-Traditional Way

Decision Time for Banks on Mobile Wallet

As the hype around mobile wallets continues to build, many banks find themselves at a crossroads in their strategic thinking.

On the one hand, a mobile wallet represents a valuable communications channel through which Read More

By |2022-09-15T09:43:46-05:00January 4th, 2013|Comments Off on Decision Time for Banks on Mobile Wallet

More Mergers on the Horizon?

As the banking industry continues its recovery, everything points to an increase in merger & acquisition (M&A) activity. Still, questions remain as to its proper form and timing. The uncertainty is exacerbated by the Read More

By |2022-09-15T09:44:50-05:00January 2nd, 2013|Comments Off on More Mergers on the Horizon?

Managing the Back Office via Desktop Capture

Managing the “behind-the-scenes” of back-office operational areas, such as consumer loans and transaction processing, bears a strong resemblance to putting on a Broadway show. You have 1) a script (your list of tasks and process maps Read More

By |2022-09-15T09:44:43-05:00December 26th, 2012|Comments Off on Managing the Back Office via Desktop Capture

Mobile as Sales Supplement, not Sales Substitute

Mobile banking services can be used as effective tools to help banks sell additional services and improve customer relationships, but only if they are used correctly and in coordinated efforts with other delivery and sales Read More

By |2022-09-15T09:44:47-05:00December 21st, 2012|Comments Off on Mobile as Sales Supplement, not Sales Substitute

Automating the Branch (While Keeping the Customer)

Facing rapidly declining transaction volumes at branches, banks are increasingly tapping technology to eliminate manual processes and save money. Cash recyclers, remote deposit capture, image-scanning ATMs and “paperless” banking are all gaining more traction in Read More

By |2022-09-15T09:43:17-05:00December 19th, 2012|Comments Off on Automating the Branch (While Keeping the Customer)

Corporate Real Estate and the Bottom Line

Facing shareholder pressure to improve profitability, major banks must look beyond layoffs for new ways to reduce operating expenses and boost productivity. Corporate real estate – including both the administrative facilities and the retail branches Read More

By |2022-09-15T09:43:40-05:00December 11th, 2012|Comments Off on Corporate Real Estate and the Bottom Line

The Miserable State of Small Business Banking

The state of small business banking at most banks, that is, their ability and willingness to serve the needs of small companies, is at its nadir. Despite all the hype from banks about how they Read More

By |2022-09-15T09:45:36-05:00December 10th, 2012|Comments Off on The Miserable State of Small Business Banking

Stepping Up to Mobile Treasury Management

A quick review of those industry newsletters filling e-mail in-boxes every day finds literally dozens of articles on mobile banking. The message is clear: the mobile banking train is leaving the station and banks had Read More

By |2022-09-15T09:45:20-05:00November 28th, 2012|Comments Off on Stepping Up to Mobile Treasury Management

Turning Inside Out with Outsourcing

Outsourcing is no stranger to big bank IT chiefs, who long ago shifted from the view that they needed to build important technology systems in-house. The recent financial crisis, however, appears to have accelerated the Read More

By |2022-09-15T09:45:52-05:00November 26th, 2012|Comments Off on Turning Inside Out with Outsourcing

How Bank-at-Work Can Work

“Bank at Work,” or workplace banking, is not a new concept but it’s one that may deserve a second look from growth-starved bankers since best-in-practice banks have embraced this strategy to drive as much as Read More

By |2022-09-15T09:44:18-05:00November 21st, 2012|Comments Off on How Bank-at-Work Can Work

Biometric Authentication in a Multi-Channel Environment

Banks go to great lengths to safeguard their customer’s personal information and finances but the rapid adoption of multi-channel strategies increases the pressure on current authentication practices.

Core to protecting customers is ensuring that Read More

By |2022-09-15T09:43:24-05:00November 19th, 2012|Comments Off on Biometric Authentication in a Multi-Channel Environment