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Why Banks Need To Support Financial Education

As America struggles to emerge from the most difficult financial crisis of our lifetimes, and the financial services industry struggles to repair serious reputational damage and regain consumer trust, the National Foundation for Credit Counseling Read More

By |2022-09-15T09:46:00-05:00November 13th, 2012|Comments Off on Why Banks Need To Support Financial Education

The Limited Impact of Unlimited Deposit Insurance

Analysis of the temporary unlimited deposit insurance coverage for noninterest-bearing transaction accounts (NIBTAs) shows that this program had a greater psychological than practical impact on deposit customers. Therefore, it is not very likely that institutions Read More

By |2022-09-15T09:45:34-05:00November 9th, 2012|Comments Off on The Limited Impact of Unlimited Deposit Insurance

Understanding Customers with Segmentation Toolkits

Want to be able to hone in on what product your best business customers are likely to want next and which prospects will be the most profitable to target? Consider utilizing a “segmentation toolkit,” said Read More

By |2022-09-15T09:45:52-05:00November 6th, 2012|Comments Off on Understanding Customers with Segmentation Toolkits

Disciplined Process for Innovation

Innovation requires focus and a disciplined process. That’s the message from the winners of the 2012 BAI-Finacle Global Banking Innovation Awards, which were awarded at BAI Retail Delivery 2012 on October 9 in Washington, D.C. Read More

By |2022-09-15T09:43:49-05:00November 5th, 2012|Comments Off on Disciplined Process for Innovation

Value-Based Innovation for Small Business Lending

The frustration of small business owners with U.S. banks is well known. Despite political pressure on banks to loosen the purse strings, pent-up demand for loans continues to build following the imposition of Read More

By |2022-09-15T09:45:56-05:00October 30th, 2012|Comments Off on Value-Based Innovation for Small Business Lending

Taming the Compliance Monster

Just two days after the election I will be attending a lunch at which former senator Christopher Dodd, best known as the co-author of the famous (or infamous) Dodd-Frank law will speak to a business Read More

By |2022-09-15T09:45:26-05:00October 26th, 2012|Comments Off on Taming the Compliance Monster

Product Bundling Pays Off for Banks

Product bundling is a successful and profitable concept in some industries, such as cable television. But can it be utilized in the banking industry? Our view is that it can, based on a recent conference Read More

By |2022-09-15T09:45:03-05:00October 23rd, 2012|Comments Off on Product Bundling Pays Off for Banks

Growth Imperative at Community Banks

“Without a growth strategy, you are dead in the water,” said Chuck Sulerzyski, CEO of Marietta, Ohio-based Peoples Bank. And that pretty well sums up the mood at a panel discussion I moderated at Read More

By |2022-09-15T09:44:16-05:00October 19th, 2012|Comments Off on Growth Imperative at Community Banks

Supercharge Your Onboarding Program

Ninety days – that’s the window of opportunity to cross-sell, upsell and optimize the lifetime value of a new retail banking customer, while their interest is at a peak. During this time, each customer interaction Read More

By |2022-09-15T09:45:23-05:00October 16th, 2012|Comments Off on Supercharge Your Onboarding Program

Improving Branch Productivity with Part-time Tellers

Increasingly, banks seeking to optimize branch staffing are using qualified part-time tellers to supplement full-time staff during peak volume periods. This strategy is frequently touted as an effective approach to lowering branch labor cost and Read More

By |2022-09-15T09:44:26-05:00October 15th, 2012|Comments Off on Improving Branch Productivity with Part-time Tellers

Learning from Customers in Social Media

Retail bankers are monitoring comments in social media to gauge customer sentiment, as well as to broadly predict consumer behavior. In the process, they are learning more about their customers than they have been able Read More

By |2022-09-15T09:44:36-05:00October 12th, 2012|Comments Off on Learning from Customers in Social Media

Transformation, Banking-Style

“The bank is dead. Long live banking,” proclaimed a recent blog post. In today’s complicated and shaken economy, the business of banking has never been more essential. Other industries can only envy its central role Read More

By |2022-09-15T09:45:50-05:00October 3rd, 2012|Comments Off on Transformation, Banking-Style

Breaking New Ground with Innovation

For the eight finalists of the 2012 BAI-Finacle Global Banking Innovation Awards, innovation means breaking outside of banking’s traditional product, services and channel categories and sometimes even pioneering game-changing or “disruptive” technologies. Below are short Read More

By |2022-09-15T09:43:27-05:00September 28th, 2012|Comments Off on Breaking New Ground with Innovation

Branching into Micro-Markets

For most bankers, determining where to put branches is primarily viewed as an “art” – something qualitative, often based on a “sense” of which markets are growing or the opportunity for available space that comes Read More

By |2022-09-15T09:43:27-05:00September 26th, 2012|Comments Off on Branching into Micro-Markets

Experientially Engineering the Customer Relationship

Does a good customer experience guarantee a strong customer relationship?

Unfortunately, it does not! In fact, the strength of customer relationships is much more dependent on the consistency of experiences and their correlation with Read More

By |2022-09-15T09:43:55-05:00September 24th, 2012|Comments Off on Experientially Engineering the Customer Relationship

Branch Consolidations: Handle with Care

Branch consolidation is a major theme in retail banking this year as institutions pare back their branch networks to reduce expenses and increasingly rely on self-service channels to meet customer needs.

Unquestionably, the potential cost Read More

By |2022-09-15T09:43:25-05:00September 14th, 2012|Comments Off on Branch Consolidations: Handle with Care

Paperless Banking Gains Ground

Banks often boast about the positive environmental contribution from eliminating paper documents. And that certainly is true; Wells Fargo & Co. alone estimates it has saved more than 200,000 trees in the eight years it Read More

By |2022-09-15T09:44:57-05:00September 12th, 2012|Comments Off on Paperless Banking Gains Ground

Boiling the Frog: Time to Re-think Branches?

Recently, several banks have begun addressing branch distribution costs. Bank of America has been consolidating branches, exiting in-store locations and reducing off-site ATMs. JPMorgan Chase has been reconfiguring their branch network, pruning some while expanding Read More

By |2022-09-15T09:43:24-05:00September 10th, 2012|Comments Off on Boiling the Frog: Time to Re-think Branches?

Refining the Customer Insight for Marketers

Today’s empowered consumer represents an interesting paradox for banking brands. Marketers have never had more tools to reach consumers, but ironically it’s never been harder to truly engage them. Most advertising is tuned out by Read More

By |2022-09-15T09:45:07-05:00September 5th, 2012|Comments Off on Refining the Customer Insight for Marketers

Key Components in Brand Development

Bank and credit union executives today believe they understand the value of strong branding, even though the return on investment (ROI) of branding is difficult to measure. Measuring branding effectiveness is pretty simple; the institution Read More

By |2022-09-15T09:44:35-05:00September 4th, 2012|Comments Off on Key Components in Brand Development