Are banks ready for Gen Z?
To win their loyalty, financial institutions need to better understand them and develop products that are authentic and educational.
What U.S. banks can learn from payments in India
Real-time processing can boost access to a larger customer base, grow transaction volume and remove friction from the flow of capital.
Fixing the top of the digital funnel
Findings from a new BAI research program offer insights on how banks and credit unions can improve the account opening process.
Today’s social media requires a deft touch
Playing it safe may be over, but banks and credit unions still need to be thoughtful and strategic in their approach.
Why banks will thrive in a cookieless world
The industry is better positioned than others because it has more access to alternative sources of high-quality customer data.
ESG considerations for community banks
How industry leaders can embrace a more practical approach to creating a more sustainable future.
Customer retention is banking’s moment of truth
The coming months will be an important test for the banking industry, with the results determined by how institutions engage their customers.
Is your bank website inadvertently sharing customer data?
Tracking code from social media sites and elsewhere can collect information from bank websites, creating violations of the law and the institution’s privacy policies.
Today’s fraud prevention is more than just automation
Efforts by banking institutions will continue to rely on cutting-edge capabilities, but human brainpower and intuition are more important than ever.
The cloud as a top tech priority for banks in 2023
No longer can banks rely on brand loyalty to retain customers and expand their consumption of products and services.
Workforce flexibility is a banking innovation
Executive leadership and all segments of the workforce can collaborate creatively to redefine flexibility and achieve strategic competitive advantages.
The future of digital banking may be just over the horizon
The metaverse and other innovations hold considerable promise for the financial services industry.
Enhancing resiliency against credit risk process fraud
These risks can go undetected due to inefficient approaches followed by banks, making a comprehensive, AI-based strategy essential for resiliency.
7 banking tech predictions for 2023
Technology decision-makers will do well to guard against knee-jerk responses to trending terrors, and instead focus on current needs and longer-term vision.
Digital experience will remain a challenge in 2023
Our latest BAI Banking Outlook survey shows that customers have noticed improvements in online and digital, but they have more wants and needs.
Where do banks fit into the metaverse?
Some early movers are tiptoeing in and poking around in a virtual realm that has been pegged as a $1 trillion opportunity for financial services providers.
2023 focus: Customer engagement and advanced technology
Market volatility this year may allow banks to reboot strategic processes by leveraging scale, a broad customer base and regulatory knowledge.
New approaches to new account acquisition
Community banks and credit unions in 2023 need to sharpen their customer targeting with flexible strategies that highlight their value proposition.
Marketing’s test in a complex year
Higher interest rates, growing risk of recession and the possibility of smaller budgets in 2023 may present a tough environment for creative teams.
Four banking industry trends to look forward to in 2023
Seen in the crystal ball are advances in open banking, more real-time payment options, a greater focus on SMBs and deeper collaboration with fintechs.