How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?
BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.
How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.
In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.
Different generations have very different preferences and attitudes regarding financial services.
BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.
In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.
BAI Banking Outlook research finds financial services employees rate their organizations highly for Diversity, Equity and Inclusion (DEI). But there is still more work to do to make greater impact.
Are your digital strategies aligned with customer preferences? BAI shares the findings from BAI Banking Outlook research.
The most recent BAI Banking Outlook, a quarterly research study that surveys financial services leaders and consumers, unveiled top trends and expectations for the financial services industry in 2019.
Do you know where your culture and conduct strategy stands relative to your industry peers? See what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.
BAI shares the findings of a research study of 594 leaders including human resource professionals and employees of financial services organizations ranging in size from community banks to large mega banks.
This BAI Banking Outlook research study focused on discovering if financial service organizations’ marketing and customer acquisition strategies are in line with customers’ expectations.
Do you know what direct bank customers are looking for from financial services organizations? We share what banks are saying about their banking preferences in the latest BAI Banking Outlook research.
BAI interviewed over 1,200 consumers to deliver an in-depth look at the trends and motivations behind retention rates and cross-selling products and services to existing customers.
BAI shares the findings of a research study examining what your business banking customers are looking for in a financial services organization.