(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.data-privacy-src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-P7RK2W');

The Top Business Banking Insights for 2022

How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?

By |2022-10-06T15:14:30-05:00May 17th, 2022|Comments Off on The Top Business Banking Insights for 2022

Protecting Against Fraud

BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.

By |2022-10-06T15:10:09-05:00March 28th, 2022|Comments Off on Protecting Against Fraud

The Top Banking Trends and Challenges for 2022

How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.

By |2022-10-06T15:17:41-05:00January 18th, 2022|Comments Off on The Top Banking Trends and Challenges for 2022

The Pandemics Impact on Financial Services Employees

In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.

By |2022-10-06T15:19:20-05:00October 28th, 2021|Comments Off on The Pandemics Impact on Financial Services Employees

The Widespread Fear of Fraud

BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.

By |2022-10-07T10:08:31-05:00January 21st, 2021|Comments Off on The Widespread Fear of Fraud

COVID-19 Digital Banking Update

In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.

By |2022-10-06T15:06:53-05:00October 19th, 2020|Comments Off on COVID-19 Digital Banking Update

The state of diversity, equity and inclusion in financial services

BAI Banking Outlook research finds financial services employees rate their organizations highly for Diversity, Equity and Inclusion (DEI). But there is still more work to do to make greater impact.

By |2022-10-06T15:03:19-05:00September 15th, 2020|Comments Off on The state of diversity, equity and inclusion in financial services

Digital Banking and the Customer of Today

Are your digital strategies aligned with customer preferences? BAI shares the findings from BAI Banking Outlook research.

By |2022-10-07T10:01:40-05:00June 4th, 2020|Comments Off on Digital Banking and the Customer of Today

Top Trends in Financial Services for 2019

The most recent BAI Banking Outlook, a quarterly research study that surveys financial services leaders and consumers, unveiled top trends and expectations for the financial services industry in 2019.

By |2022-10-07T10:09:15-05:00June 2nd, 2020|Comments Off on Top Trends in Financial Services for 2019

The State of Culture and Conduct in Financial Services

Do you know where your culture and conduct strategy stands relative to your industry peers? See what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.

By |2022-10-07T10:07:32-05:00April 22nd, 2020|Comments Off on The State of Culture and Conduct in Financial Services

Trends in Talent Management

BAI shares the findings of a research study of 594 leaders including human resource professionals and employees of financial services organizations ranging in size from community banks to large mega banks.

By |2022-10-07T10:05:41-05:00April 22nd, 2020|Comments Off on Trends in Talent Management

Trends in Marketing and Customer Acquisition

This BAI Banking Outlook research study focused on discovering if financial service organizations’ marketing and customer acquisition strategies are in line with customers’ expectations.

By |2022-10-07T10:04:29-05:00April 22nd, 2020|Comments Off on Trends in Marketing and Customer Acquisition

Direct Bank Growth and Primary Status

Do you know what direct bank customers are looking for from financial services organizations? We share what banks are saying about their banking preferences in the latest BAI Banking Outlook research.

By |2022-10-07T10:02:26-05:00April 22nd, 2020|Comments Off on Direct Bank Growth and Primary Status

Leading Indicators in Customer Retention

BAI interviewed over 1,200 consumers to deliver an in-depth look at the trends and motivations behind retention rates and cross-selling products and services to existing customers.

By |2022-10-07T10:00:06-05:00April 22nd, 2020|Comments Off on Leading Indicators in Customer Retention

Banking Business Insights Infographic

BAI shares the findings of a research study examining what your business banking customers are looking for in a financial services organization.

By |2022-10-07T09:59:00-05:00April 22nd, 2020|Comments Off on Banking Business Insights Infographic