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Podcast: Branches, branch tech and the future of banking in 2018

The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care Read More

By |2022-09-29T15:06:57-05:00December 12th, 2017|Comments Off on Podcast: Branches, branch tech and the future of banking in 2018

Podcast: Home equity loans: From frustration to acceleration

While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed. Automated speed and seamlessness are in demand more than ever, yet critical mass Read More

By |2022-09-29T15:04:33-05:00December 5th, 2017|Comments Off on Podcast: Home equity loans: From frustration to acceleration

Podcast: Emotional bonds, customer connection and lasting loyalty

Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional motivations for doing business. While this represents an exciting step beyond measuring customer satisfaction, Read More

By |2022-10-18T11:28:33-05:00November 28th, 2017|Comments Off on Podcast: Emotional bonds, customer connection and lasting loyalty

Podcast: The unstoppable rise of RegTech

Though regulation technology might be seen as just another fintech subset, it’s anything but. In shifting regulatory and compliance efforts into the digital age, RegTech promises to deliver high speed, low costs and much more efficiency. Read More

By |2022-09-29T14:57:00-05:00November 7th, 2017|Comments Off on Podcast: The unstoppable rise of RegTech

Podcast: Women and business banking: Making a difference, understanding differences

When banks interact with female business owners, they must bring more to the table than cookie-cutter solutions as these clients face particular challenges—and have particular wants—that set them apart. Beth Marcello, director of women’s business Read More

By |2022-09-29T14:55:54-05:00October 31st, 2017|Comments Off on Podcast: Women and business banking: Making a difference, understanding differences

Podcast: Local banks and the drive for talent engagement

Community and mutual banks that have survived consolidation and attrition have found that meaningful local involvement extends beyond setting up a table at a summer festival. Michael Rauh, president and CEO, of Chelsea Groton Bank in Read More

By |2022-09-29T14:54:01-05:00October 24th, 2017|Comments Off on Podcast: Local banks and the drive for talent engagement

Podcast: How hedge funds evaluate banks

Before hedge funds decide which banks to invest in, they compile questions—lots of them—that reveal a 360-degree view of the financial institution from management, monetary and credit strength angles. Tom Brown of Second Curve Capital Read More

By |2022-09-29T14:52:34-05:00October 10th, 2017|Comments Off on Podcast: How hedge funds evaluate banks

Podcast: The artificial intelligence adoption gap

For all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption. With all the questions, misconceptions and curiosity surrounding this game-changing technology, Jim Marous, Read More

By |2022-09-29T14:50:48-05:00October 3rd, 2017|Comments Off on Podcast: The artificial intelligence adoption gap

Podcast: Sales excellence in the digital age

Three factors are changing the sales landscape in financial services like never before: customer expectations, digital technology and the refinement of sales practices. Bringing all three into focus means success for the most diligent banks. Read More

By |2023-01-05T08:56:58-06:00September 27th, 2017|Comments Off on Podcast: Sales excellence in the digital age

Podcast: Facebook, mobile and banking opportunity

Facebook has 2 billion users, giving it astonishing potential to reach the prospective customers banks want. Social media platforms can also enhance customer experience and identify desirable demographics with pinpoint accuracy. Deepanjan De of Read More

By |2022-09-27T15:56:38-05:00September 21st, 2017|Comments Off on Podcast: Facebook, mobile and banking opportunity

Podcast: Artificial intelligence and the path to banking’s future

More than just chatbots, artificial intelligence in banking promises to change how the industry tackles its most fundamental tasks and pain points, from serving customers to streamlining troublesome paperwork and processes. But what’s taking shape today Read More

By |2023-01-05T09:57:30-06:00September 15th, 2017|Comments Off on Podcast: Artificial intelligence and the path to banking’s future

Podcast: The rise of a fintech hotbed

Where does Chicago stand within the worldwide fintech community and what are its major contributions? Michael Busch, the president of Burling Bank and Lisa Curran, the co-founder of the non-profit industry group Read More

By |2022-09-27T15:53:18-05:00September 8th, 2017|Comments Off on Podcast: The rise of a fintech hotbed

Podcast: Branch technology and ingenuity

Bank branches, while on the decline, will continue to serve as an integral part of multi-channel strategy for financial institutions. To that end, innovation and inspiration will play out on many levels as banks attempt to Read More

By |2022-09-27T15:26:03-05:00September 1st, 2017|Comments Off on Podcast: Branch technology and ingenuity

Podcast: Banking innovation: More than just fintech

The BAI Global Innovation Awards program has fielded thousands of submissions over its seven-year history. It’s given BAI president and CEO Debbie Bianucci insight as to what true banking innovation looks like. While fintech may be Read More

By |2023-03-07T15:42:46-06:00August 4th, 2017|Comments Off on Podcast: Banking innovation: More than just fintech

Podcast: Helping customers win through financial wellness

When banks get involved in improving the financial wellness of their prospective and current clients, everybody wins. How can banks help those who struggle to achieve financial stability and assure customer loyalty? On this podcast episode, Read More

By |2023-02-22T13:12:22-06:00July 28th, 2017|Comments Off on Podcast: Helping customers win through financial wellness