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Top trends and challenges for 2024

Growing deposits, attracting new customers, and improving the customer digital experience are top of mind for financial services organizations. BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to provide banking leaders with actionable insights to make smart decisions amid the challenges that lie ahead this year.

By |2024-02-20T13:37:08-06:00February 20th, 2024|Comments Off on Top trends and challenges for 2024

Strategies for customer growth, deposits & retention

The timing of an interest-rate change is anyone’s guess. That means your time is better spent on smart, longer-view strategies for growing deposits and pulling in customers who will stay with you for the bulk of Read More
By |2024-02-09T09:22:48-06:00February 8th, 2024|Comments Off on Strategies for customer growth, deposits & retention

Safeguarding against fraud

There’s something about the start of a new year that nudges us to reexamine ourselves and our business operations. Most bankers resolve to strengthen the fight against fraud in 2024, as we explore here in our Read More

By |2024-01-10T16:27:43-06:00January 11th, 2024|Comments Off on Safeguarding against fraud

Leveraging AI with human capital

AI is rapidly evolving and multifaceted. By skillfully leveraging the technology, importing clean data, and ensuring all organizational stakeholders are involved, financial institutions stand to benefit from AI implementation while providing upskilling opportunities for employees.

BAI recently Read More

By |2023-12-19T09:05:39-06:00December 19th, 2023|Comments Off on Leveraging AI with human capital

2024 banking outlook

This report features insights from our recent BAI Banking Outlook: 2024 Trends survey that identified the top priorities for the upcoming year: deposit growth, followed by new customer acquisition and rounding out the top three was Read More

By |2023-12-07T09:05:16-06:00December 7th, 2023|Comments Off on 2024 banking outlook

Priorities in talent and professional development

The cultivation of talent, an organization’s most valuable asset, is a critical step to becoming an employer of choice, especially with today’s challenges of recruiting the best candidates and retaining engaged employees.

In this month’s BAI Executive Read More

By |2023-11-16T15:56:43-06:00November 17th, 2023|Comments Off on Priorities in talent and professional development

Marketing strategies for the digital age

In this month’s BAI Executive Report, we explore why financial institutions must incorporate an ever-evolving stack of marketing technology to stay ahead of the game.

By |2023-10-12T08:58:32-05:00October 12th, 2023|Comments Off on Marketing strategies for the digital age

The insights of data and analytics

In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection. Read More

By |2023-09-18T12:49:42-05:00September 14th, 2023|Comments Off on The insights of data and analytics

Creating new opportunities through open banking

Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the Read More

By |2023-09-12T14:39:32-05:00August 10th, 2023|Comments Off on Creating new opportunities through open banking

Keeping up with banking’s digital evolution

The banking industry continues its digital makeover, both to gain operational efficiencies and to meet their customers’ demands for a faster, easier and more convenient experience.

In this month’s BAI Executive Report, we explore this evolving and Read More

By |2023-07-24T13:56:45-05:00July 13th, 2023|Comments Off on Keeping up with banking’s digital evolution

Keeping the customer at the center of customer service

The rapid growth of digital banking and its focus on do-it-yourself has contributed much to a greater Venn overlap between customer service and the banking customer experience overall.

In this month’s BAI Executive Report, we get more Read More

By |2023-07-24T13:42:19-05:00June 8th, 2023|Comments Off on Keeping the customer at the center of customer service

Driving Customer Growth in 2023

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers.

BAI recently spoke with several prominent individuals within Read More

By |2023-06-01T08:35:27-05:00May 31st, 2023|Comments Off on Driving Customer Growth in 2023

Meeting the challenge of new customer acquisition

Today’s slow-growth environment is a challenging headwind for financial institutions. This is leading to banks and credit unions reevaluating their new customer acquisition strategies for consumers and small business.

In this month’s BAI Executive Report, Read More

By |2023-05-09T15:59:00-05:00May 11th, 2023|Comments Off on Meeting the challenge of new customer acquisition

The Top Banking Trends and Challenges for 2023

Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to Read More

By |2023-04-19T08:28:05-05:00April 19th, 2023|Comments Off on The Top Banking Trends and Challenges for 2023

Building on mobile banking’s success

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed Read More

By |2023-05-08T16:51:54-05:00April 13th, 2023|Comments Off on Building on mobile banking’s success

Branches are changing with the times

In this month’s Executive Report, we provide ideas and insights for banks and credit unions to consider when shifting to the next generation of branch experiences.

By |2023-05-08T16:15:03-05:00March 9th, 2023|Comments Off on Branches are changing with the times

Banks are getting more personal with payments

For both businesses and individuals, faster and more secure ways to make and receive payments are a top priority, and as banking goes ever more digital, institutions have a lot riding on building up speed and Read More

By |2023-05-09T13:36:54-05:00February 9th, 2023|Comments Off on Banks are getting more personal with payments

Finding an edge in fraud’s cat-and-mouse game

In this month’s BAI Executive Report, we examine where things stand with fraud protection and how it can be done more efficiently and effectively, including looking at the role of both humans and technology in fraud Read More

By |2023-01-12T11:14:34-06:00January 12th, 2023|Comments Off on Finding an edge in fraud’s cat-and-mouse game

Addressing banking’s key business challenges in 2023

The report includes insights from our recent BAI Banking Outlook: 2023 Trends survey that identified the top challenges ahead: gaining new customers, providing a more compelling digital banking experience and acquiring and retaining talent. Read More

By |2022-12-12T12:45:15-06:00December 7th, 2022|Comments Off on Addressing banking’s key business challenges in 2023

Plotting the future of digital banking

This month’s BAI Executive Report explores a number of digital banking topics to help you build your plans for 2023 and beyond with insights from leaders in the trenches and valuable BAI research. Read More

By |2022-11-29T12:07:36-06:00November 10th, 2022|Comments Off on Plotting the future of digital banking