Congratulations to the 2023 BAI Global Innovation Awards Winners

Ally (USA): 

Ally Financial: Clearpass

Innovation in Lending Customer Experience

Auto lenders exchanging loans between themselves is not uncommon. It is uncommon, however, for lenders to pass fully vetted origination referrals to other lenders in real-time, while the customer waits, but that’s exactly what Clearpass does. When Ally can’t extend an offer for financing to a customer themselves, they automatically forward that application along to a dynamic group of up to seven other lenders who have different customer lending criteria than Ally. Ally is monetizing relationships with the dealers and other lenders to serve a customer who they couldn’t help through Ally Auto Financing.

BMO (Canada)

BMO New to Canada

Innovation in Retail Customer Experience

For International Students specifically, proof of investment from GIC expedites the visa process, providing peace of mind and security in transitioning to Canada. To ease the transition of newcomers to Canada, BMO developed a digital capability to allow eligible newcomers from 13 countries to open a bank account and an International Student GIC instantaneously, before arriving in Canada. 

CaixaBank S.A. (Spain): 

Insights Center, CaixaBank’s research hub

Innovation in Customer Journey Design

Insights Center by CaixaBank S.A. is the first physical laboratory that investigates the banking experience from an omnichannel perspective. It’s guaranteed 360º customer-centric approach, helps the organization to stay tuned in with all kinds of customer’s needs, connects these insights to the development of the bank’s offering, and generates a unique knowledge base that helps the business units make decisions. 

Citizens (USA): 

Citizens Digital Butler 

Innovation in Commercial Banking Digital Experience

Citizens Digital Butler is a secure and personalized self-serve capability coupled with a new, real-time interaction channel that clients can access from their corporate desktop, or while on-the-go via the Digital Butler mobile app. In short, it puts Commercial Bank’s multi-award-winning Concierge (human) servicing capability directly into the hands of clients – when they want, no matter where they are. 

Clair  (USA): 

Clair Digital Banking & On-Demand Pay  

Innovation in Early Wage Access

At a time when 2/3 of America’s workforce lives paycheck to paycheck, Clair’s mobile banking app enables customers to avoid alternative and costly options. Clair’s banking services help over 50,000 workers get paid as soon as they finish their shifts – with zero fees. Small and large businesses have embraced this solution amid the front-line worker shortage, as they’re seeking unique benefits to attract and keep employees. 

mooPay  (India): 

Innovative Financial Services for Dairy Farmers 

Innovation in Financial Inclusion

mooPay is an innovative data-driven embedded financial services company focused on improving financial inclusion and economic empowerment of smallholder dairy farmers. Using the historical data of the quality and quantity of milk that farmers pour, mooPay has developed an alternative creditworthiness score, called mooScore™ in conjunction with Equifax, one of the world’s leading credit bureaus. Using AI-driven credit risk models, mooPay assesses historical ‘flow’ data and provides details to its banking partner that help underwrite credit risk, thus expanding lending capacity by originating new clients. 

NPL Markets (UK): 

NPL Markets Platform 

Innovation in Decisioning Technology

NPL Markets solution brings transparency and efficiency in the illiquid loan market by offering a comprehensive and integrated solution (with software for Data Preparation, Valuation, Reporting, Marketplace and a DataHub) for both performing and non-performing loans globally. The tool provides valuable insights and actionable intelligence, leading to improved profitability, risk mitigation, and operational efficiency. 

Standard Bank (South Africa): 

The ESG Marketplace, via One Hub  

Innovation in Sustainability

With the growing importance of ESG objectives, commercial clients need solutions and tools to understand the journey they are undertaking and identify, measure and track their company’s progress against their ESG goals. Standard Bank is the first financial institution in Africa to lead the way with a digital marketplace that offers a suite of sustainability-linked solutions, that help accelerate our clients’ ESG ambitions across the continent. 

The Bank of East Asia, Limited (China): 


Innovation in Fintech Collaboration

Customers are getting more and more tech-savvy, and are looking for swift, seamless and personalized digital banking experiences. BEAST was created to accelerate fintech adoption for catering to customers’ needs, along with other strategic purposes to create values for different stakeholders across the Process, People and Technology. It is the bank’s fintech initiative that strives to synergize BEA, startups, and industry partners to create a vibrant fintech ecosystem and deliver mutual success. 

Yapı ve Kredi Bankası A.Ş. (Turkey):

Yapı ve Kredi FRWRD 

Innovation in Product Transformation

Yapı ve Kredi Bankası A.Ş. adopted a working culture that can produce continuous innovation by focusing on customer needs, both inside and outside the institution, with the perspective of being always ready for the future. The program creates a framework that offers faster and more innovative products through an ecosystem of partnerships and open innovation.