2019 BAI Global Innovation Award Finalist
Last year, Alior Bank initiated its Smart Operations project to optimize the activities of its 1,000-employee operations department. The project encompassed three key modules. The Robots Factory module automated recurring processes. As a result, some of the company processes are now unmanned, and the system has enabled full digitization of complex processes and operations which were too difficult to automate using standard systems. The Contact Center module introduced a virtual agent that, thanks to the use of advanced speech analysis and AI components, can hold uninterrupted conversations with customers. The New Back Office module gathered previously dispersed processes under one system, which was fully designed and developed using the bank’s internal resources.