2019 BAI Global Innovation Award Finalist
Aviva Poland’s Automated Claims Resolution Platform (ACR) is a fully online application for automated resolution of life and general insurance claims. In creating ACR, Aviva Poland embraced the challenge of changing client behavior and tapping into the potential of new-generation clients, who have fully adopted online processes across the financial services market. The platform gives clients a cross-functional process of claim registration, money disbursement, and online case status monitoring. The current ACR platform scope is being successfully expanded, with a plan to cover all risk and enable automated resolution by the end of 2020.