2019 BAI Global Innovation Award Finalist
Regulations in Turkey require a wet signature for accepting someone as a bank customer, making it hard to design a seamless digital onboarding process in that country. In response, Yapı Kredi has designed a new process utilizing digital onboarding via video assistants within a mobile app, a first in Turkey. After filling out the short application form on Yapı Kredi Mobile, a user can initiate a face-to-face call with a video assistant at his or her convenience. Once the person’s ID is verified through the video call, a hard copy of the customer statement is delivered to the customer via courier. Users are able to start using Yapı Kredi Mobile right away for a specific set of transactions, and when the customer signs the form, he or she can perform all banking transactions.