2020 Winners

2020 BAI Global Innovation Award Winners

These organizations from around the globe have demonstrated successful efforts to move the industry forward through the introduction of innovations positively impacting profitability, efficiency and customer experience across the Awards categories.
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Consumer Products or Services Innovation – Category Winner

FNB Life
Dynamic Life » Home
South Africa

Dynamic Life»Home dynamically tracks customers’ outstanding FNB home loan amount and automatically adjusts their life coverage to match that amount. If a customer pays off their loan faster or withdraws funds from their bank, the cover amount will decrease or increase accordingly. This innovation automatically customizes a customer’s life insurance to exactly match their unique needs.

Customer Experience Innovation – Category Winner

Bank of Montreal
BMO AI Cashflow Prediction

Using a home-grown AI model, BMO AI Cashflow Prediction provides customers with an intelligent prediction of upcoming cash shortfalls and offers a solution to get back on track. Customers are presented with a warning about the predicted amount and timing of the shortfall within Mobile Banking, and a recommendation for how to manage the shortfall (i.e. transfer funds, line of credit). The prediction factors in the customer’s holdings and spending across multiple accounts.

Marketing Innovation – Category Winner

Emirates NBD Bank
Emirates NBD Anti-Phishing “It Wasn’t Me” Campaign
United Arab Emirates

Over the years the United Arab Emirates (UAE) has lost billions due to phishing. Emirates NBD wanted to create awareness and educate people on this “dry” but important topic. Together, as a joint public service initiative, with Dubai Police and the Government of Dubai, the campaign “Secure Your Account” is a story, narrated through an adaptation of the popular pop song – “It wasn’t Me.” It tells the story of a bank client who fell victim to a fraud and lost his money. https://vimeo.com/361328625

Human Capital – Category Winner

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Citizens Financial Group
Jamie™ Virtual Career Assistant
United States

“Jamie”™, Citizens’ Virtual Career Assistant, enables an impactful, personalized, and modern candidate experience to all prospects and delivers efficiencies and new capabilities throughout the recruitment process. Jamie™ uses intuitive, conversational language, and can understand the natural language of the user. She even uses emojis in her responses! External job seekers have leveraged their chat with Jamie to search for open jobs and kick-off the application process. Jamie™ has interacted with more than 18,000 candidates answering 60,000 inquiries on benefits, company culture and interview process, plus topical questions on Citizens’ approach to Covid-19 and Diversity, Equity & Inclusion.

Small Business Products or Services Innovation – Category Winner

Banco Bradesco
Open Banking Initiative: Portal MEI, solutions for the individual micro entrepreneur

Banco Bradesco is the first bank to offer an Open Banking model platform free of charge and includes all the necessary solutions that individual microentrepreneurs are looking for. The MEI portal, the first platform built on the Open Banking model at Bradesco, delivers an attractive and substantial experience to the customer, offering financial and non-financial products and services according to their needs, which is a much different experience and value that just account opening.

RegTech Innovation – Category Winner

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Ping An Technology (Shenzhen) Co., Ltd.
Pingan Beehive Federated Intelligence Platform

This is a new technology that develops machine learning models without data aggregation and leverages the value of data for AI application. Beehive Federated Intelligence Platform provides secure data cooperation and AI optimization solution.

Internal Process Innovation – Category Winner

CaixaBank S.A.
The new Mobility section at Now

This innovation seeks to offer customers flexible and agile mobility through different products available at CaixaBankNow. The Mobility project mainly has an impact on the environment and on the contracting of products through 100% digital channels, which are very necessary at this time.

Societal and Community Impact Innovation – Category Winner

Woodforest National Bank
Woodforest CEI-Boulos Opportunity Fund
United States

Woodforest is one of the first banks to develop its own Opportunity Zone Fund benefitting low-income communities across its 17-state footprint. This fund counters the common narrative surrounding the Opportunity Zone program, which states it only benefits the wealthy by providing tax benefits. The Woodforest CEI-Boulos Opportunity Fund is an innovative collaboration between Woodforest (investor) and CEI-Boulos Capital Management (fund manager). The fund’s over $20 Million of equity invested across 11 projects leverages an additional $233.7 Million in debt, creating 1,800+ jobs and 1,000 affordable housing units.

Honorable Mention

FNB Life
South Africa

FNB, South Africa, submitted several nominations demonstrating how they helped to ease friction for customers, speed up responsiveness, and build financial and non-financial resources for their customers.

Honorable Mention


Union Bank of the Philippines provided access to capital for micro, small and medium-sized businesses, which make up the backbone of the Philippine economy.