Powerful Teller-Dashboard: Enhancing Customer Experience at Every Contact Point
DenizBank developed Powerful Teller-Dashboard to place greater emphasis and importance on the customer experience at every contact point. The platform aligns customer relationship management (CRM) strategies, predictive analytics and data mining analytics with a user friendly, intelligent interface. By placing the customer as the focus point, Teller-Dashboard was designed according to detailed analysis of “What tellers need?” and “What customers need?” thus simplifying the customer interaction with tellers. The dashboard consolidated screens and workflows as well as streamlined operational processes enabling tellers to access the information they require promptly while providing consistent customer service, regardless of the banking channel the customer is using.