BAI Global Innovation Awards
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Congratulations to the finalists for the 2016 BAI Global Banking Innovation Awards!

Innovators are awarded for demonstrated excellence in a variety of product and service areas. More detailed innovation descriptions and videos featuring the finalists are available by clicking on the innovation category.

And the finalists for the following categories are…

Product and Service Innovation

  • imaginBank:
    • CaixaBank S.A.’s mobile bank for millennials is the first in the world that can only be accessed using mobile devices and social networks
  • Fast Loan for SMEs:
    • DenizBank’s loan application process utilizing SMS, Web, Internet Banking, ATM or Facebook channels
  • CEO Mobile® biometrics:
    • Wells Fargo’s latest security innovation utilizing a unique Eyeprint feature in addition to an ID and password to sign on
  • Quick Menu via O-BAI (Online Banking Artificial Intelligence):
    • DenizBank’s milestone as the first bank in Turkey using AI for the creation of personalized online Banking Services

Channel Innovation

  • Use of humanoid robots “Pepper”:
    • Mizuho Financial Group, Inc.’s use of “Pepper” humanoid robots to serve as concierges in traditional formal Japanese bank branches
  • FNB Unified API platform:
    • First National Bank (FNB)’s new platform facilitates a unified horizontal presentation layer that delivers content & functionality from multiple fintech systems for a customer-centric experience on any device
  • Westpac Live:
    • Westpac Bank’s banking platform that empowers customers to bank anywhere, anytime, enabling them to take control of their finances and build positive financial habits
  • Emirates NBD-Innovative Digital Banking Services through its Mobile Banking App
    • Emirates NBD’s mobile banking app enables customers to perform over 100 transactions, including requests for new products and services via Emirates NBD’s online and mobile banking channels

Innovation in Societal and Community Impact

  • "Yo Me Uno” (I am in):
    • BAC Credomatic’s effort to connect NGOs with potential donors and volunteers, providing free fundraising, training and mentoring
  • The WesBank Uber Driver Model – supported by FNB Vumela:
    • Wesbank in collaboration with FNB partnered with Uber to empower low-salaried drivers employed by Uber to own their own vehicles and build their own businesses
  • Logging In To E-Government Service Through Internet Banking:
    • DenizBank’s integration of the e-government system into its Internet banking channel without any password, boosting the customer experience
  • TEB Women Banking:
    • Turk Ekonomi Bankasi (TEB)’s establishment of a separate department to provide Women’s Banking services that provide solutions to the obstacles women face in business

Innovation in Payments

  • Risk Modelling Innovation through Data Analytics:
    • CaixaBank S.A.’s solution to customers’ dissatisfaction due to response time, denials and overall application complexity
  • Digital Banking Platform for Real-time, Contextual and Conditional Payments Across Multiple Channels:
    • CBW Bank’s real-time payments solution that leverages debit networks from within a bank account and is API-enabled
  • Card Guard® from America First Credit Union:
    • America First Credit Union’s product that let’s cardholders manage their Visa credit and debit cards and ATM cards, all through their smartphone

Innovation in Internal Process Improvement

  • Virtual Assistant in Foreign Trade WATSON:
    • CaixaBank S.A.’s WATSON Engagement Advisor (WEA) application that builds a more intelligent and efficient financial terminal, with better and faster access to information for employees
  • Smart Collect:
    • Alior Bank S.A.’s intelligent automated and scenario-based process of debt collection
  • Citi Retail Services’ Entity Linkage Framework (ELF):
    • Citi Retail Services’ ELF integrates all available customer identifiers and matching algorithms to handle unstructured data
  • HIPPO-Gamified Sales Platform:
    • Türk Ekonomi Bankasi (TEB)’s HIPPO is an in-house project developed through implementing gamification elements into a newly-designed platform

Honorable Mention – Most Innovative Non-Bank Financial Services Organization

  • NerdWallet’s Checking Account Tool:
    • NerdWallet’s innovative new tool evaluates 14 inputs from users against more than 3,300 checking account options to remove guesswork and streamline selection process for consumers

Disruptive Innovation in Banking

  • Use of humanoid robots “Pepper”:
    • Mizuho Financial Group, Inc.’s use of “Pepper” humanoid robots to serve as concierges in traditional formal Japanese bank branches
  • Smart Collect:
    • Alior Bank S.A.’s intelligent automated and scenario-based process of debt collection
  • Virtual Assistant in Foreign Trade WATSON:
    • CaixaBank S.A.’s WATSON Engagement Advisor (WEA) application that builds a more intelligent and efficient financial terminal, with better and faster access to information for employees
  • Logging In To E-Government Service Through Internet Banking:
    • DenizBank’s integration of the e-government system into its Internet banking channel without any password, boosting the customer experience

Most Innovative Community-Based Banking Organization

  • WSFS Bank
  • America First Credit Union
  • CBW Bank

Most Innovative Bank of the Year

Sponsored by: TCS Bancs

  • First National Bank (FNB)
  • CaixaBank S.A.
  • DenizBank
  • Türk Ekonomi Bankası (TEB)