Congratulations to the winner of the 2016 BAI Global Banking Innovation Awards for Disruptive Innovation in Banking.

CaixaBank S.A.
Virtual Assistant in Foreign Trade WATSON

CaixaBank recently implemented the Watson Engagement Advisor (WEA) application, a new system that builds a more intelligent and efficient financial terminal, with better and faster access to information for employees. Watson allows the employees (more than 28,000 in this case) to ask questions to the financial terminal to gain access immediately and easily to a great amount of documentation (international mailing regulations, local regulations of other countries, internal regulations, etc.).

When a client asks a question, Watson instantly provides the answer to the advisor who, using this information, will be able to provide specialized recommendations to their clients.

Since its production started, Watson has already helped solve more than 2,400 queries about foreign trade. WATSON has been operational since the beginning of September 2015 and is available to every CaixaBank employee.