Congratulations to the winner of the 2016 BAI Global Banking Innovation Awards for Innovation in Internal Process Improvement.
Alior Bank S.A.
Smart Collect – Intelligent Automated and Scenario-based Process of Debt Collection
The subject of making the collection process more effective while avoiding any adverse impacts to the relationship with the customer is an ongoing concern. With Smart Collect, Alior Bank introduced a sophisticated strategy of debt collection that’s supported by data analysis tools, automated generation and management of client-based campaigns; and employing multiple contact channels tailored to each customer, including AI agents used for contact-center campaigns. The project proved that using innovative technologies in collections, a critical part of the credit lifecycle, can provide a great, tailored customer experience that’s delivered in accordance with customers’ preferences. The introduced solutions covered the entire base of credit products for individual clients with overdue payments.