Congratulations to the finalists of the 2017 BAI Global Innovation Awards for Innovation in User Experience.
These finalists reflect the organization’s ability to capitalize on emerging technologies and customer preferences to reinvent product design, or the use of design thinking, to improve the intuitiveness of product features for an excellent client experience. Finalists listed in alphabetical order include:
Bank Millennium S.A.
Vehicle insurance purchased fully in a mobile app and online banking system with data scanning
The process of buying vehicle insurance is complicated for a majority of clients, and seemingly an impassable barrier for many customers who might try to obtain insurance online or via a mobile app. Therefore, Bank Millennium decided to develop a process that is easy, fast and customer-friendly.
Its convenient solution doesn’t require time-consuming manual data input. A user can start the process in Millenet and finish in the mobile app, or the other way around. The user can also save the form and finish the process later.
Bank Millennium introduced a new scanning function to capture an Aztec code from a vehicle registration certificate, changing the wearisome process of rewriting the brand, model or year of production from the booklet to a simple activity that takes only a few seconds.
Don’t Panic Button
Yapi Kredi’s Don’t Panic Button helps customers manage their cards anytime, anywhere via Yapı Kredi Mobile. Inspired by the behavior of people in panic-inducing situations, Yapı Kredi’s Don’t Panic Button has been designed to resemble an emergency button. Users can lock their cards by simply clicking on it in the app and pushing their profile picture. Users can lock their card(s) temporarily for 24 hours, individually or all cards at once, as well as report their card as lost/stolen within the app. Although the cards are locked, users are still able to withdraw money via QR Code, make payments with QR codes and pay credit card debts.
Touch One Screen Experience
Yapı Kredi built a hyper-connected ecosystem through its mobile banking app which links all customer touchpoints, accompanying users along their financial customer journey through its “Touch One Screen Experience” concept. Through this concept, Yapı Kredi positions mobile as the remote control of the bank, making customers’ eyes the key to unlocking all banking transactions at a glance.
Touch One enables customers to login to the mobile banking app with Eyeprint-ID, the first eye recognition technology in Europe. Beyond eye recognition (Eyeprint-ID), customers can complete a range of activites, including cash withdrawal via QR code, direct call forwarding, one-step card management and more.