Congratulations to the 2017 Internal Process Innovation Award Winner
Intelligent Workforce Management
DenizBank’s Intelligent Workforce Management is an innovative tool that focuses on cost and efficiency, prioritizing customer needs with CRM techniques and business analytics.
The Intelligent Workforce Management Tool, developed by DenizBank’s IT subsidiary InterTech, is an intelligent tool that leverages CRM techniques and business analytics to avoid unbalanced workload distribution among departments, inefficient resource and peak-time management, unattainable SLA and unhappy employees or customers.
Instead of a siloed, centralization of operations, Intelligent Workforce Management effectively prioritizes based on CRM techniques. It makes calculations based on comprehensive mathematical models, creates automated and competency-based task assignments, and forecasts workload balances based on a variety of data sources.