BAI is a financial services association and leading industry resource for breakthrough information and intelligence. We have deep expertise in retail banking, payments, and regulatory compliance and offer a wide depth of products and services for banks and credit unions such as conferences and events like BAI Retail Delivery, bank research and bank benchmarking programs, and bank and credit union compliance training.

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The Evolution of Mobile

As the mobile phone evolves into the new personal computer, the range of activities possible in mobile banking likewise continues to expand. View Executive Report Now

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BAI Events


Move Forward with Actionable Insights
Business today isn’t about just getting ahead; it’s about confidently rising above. Each year 3,000+ financial services leaders choose BAI Retail Delivery as their go-to premier retail banking event to get the trusted information, powerful tools, and actionable insights to prepare for tomorrow, while performing better today. Join us this October and learn how you can move the industry forward.

Move Forward with Powerful Content
Through powerful content from industry experts you’ll be equipped with actionable insights and gain confidence to make a difference in your organization.

Move Forward with Meaningful Connections
Knowing what the future holds isn’t always easy, but by joining us this October in Las Vegas, you’ll engage in conversations and exchange ideas with financial services leaders providing you with fresh perspectives and innovative solutions that will give you a better view of what’s coming and the opportunity to see the bigger picture.

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Global Innovation Awards 


Finalists Announced

To recognize the world’s most innovative financial services companies positively impacting profitability, efficiency and customer experience in the retail banking industry, BAI and Infosys Finacle have announced finalists for the fifth annual 2015 BAI-Infosys Finacle Global Banking Innovation Awards. With more than 250 nominations submitted from 34 countries, 39 finalists were selected in the following categories:

To learn more about the 21 financial services companies represented among the finalists, visit


Featured Article
Call Center Increased Call Complexity Alters Contact Center Practices
Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

From BAI Banking Strategies Daily

Providence, R.I.-based Citizens Bank has added Touch ID authentication to its mobile-banking app for newer iPhone models.
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Keefe, Bruyette & Woods said in a report released Aug. 3 that reported earnings at big U.S. banks rose an average of 2.6 percent on a per-share basis last year, helping to boost compensation for top executives at these banks by 26 percent.
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Citigroup Inc.'s student-loan servicing practices are under investigation by the Consumer Financial Protection Bureau, according to an unidentified source.
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