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Dec 8, 2022

BAI, a nonprofit independent organization that delivers the most actionable insights in financial services, has named ten organizational winners and one honorable mention for the 2022 BAI Global Innovation Awards. Ten individuals were also named BAI Rising Stars....

Nov 17, 2022

CHICAGO – November 15, 2022 – BAI announced the finalists for the 12th Annual BAI Global Innovation Awards, the financial services industry’s leading innovation honor, celebrating organizational achievements. These 27 global trailblazers have successfully designed and delivered innovations...

Oct 13, 2022

CU Insight

Find a fintech partner that’s committed to collaboration, never stops learning and adapting and makes your needs a priority. Then, together, you’ll be able to serve your members no matter what the future holds.

Aug 25, 2022


In a recent survey of financial services leaders and consumers, BAI found that fraud continues to be a significant digital banking concern for all age groups. While financial services leaders have long been focused on fraud reduction, their efforts continue to increase. According to the survey, 60% of financial services leaders have increased their fraud reduction efforts this year.

Jul 28, 2022

Credit Union Times

BAI recently released research on the trends and interests of Gen Z. “A Look at Gen Z Banking Habits and Attitudes” provides insights to understand generational banking attitudes and expectations. The research uncovered that, unlike older age groups, Gen Z does not feel as tethered to traditional financial service providers and is less likely to bank with only one financial services organization.

Jul 28, 2022

Yahoo Money

A recent report from the Bank Administration Institute (BAI) found that less than half of Gen Z and millennials used the same financial institution as their parents in 2021. That's a significant drop compared to 61% of Gen Z and 54% of millennials in 2020. With younger customers fully aware of their wealth of options — and valuing very different things than their parents — big banks will need to catch up to remain relevant.

Jul 28, 2022


BAI’s Managing Director Karl Dahlgren joined Cubroadcast on the show to share findings from BAI’s latest small business banking study, surveying more than 600 small businesses at $20 million and below.

May 4, 2022

Banking Exchange

Online neo-banks are increasingly attracting the business of small companies ahead of larger, more established banks, according to new research by BAI.

Apr 29, 2022

The Financial Brand

Gen Z and Millennials still express a strong level of trust for banks and credit unions, but trust doesn't lead to loyalty anymore. Younger consumers are increasingly looking to fintechs for superior digital capabilities and cryptocurrency access. They're also quite willing to leave banks that don’t meet their standards for sustainability and diversity.

Apr 21, 2022

BAI, a non-profit independent organization that delivers the financial services industry’s most actionable insights, released new BAI Banking Outlook research addressing small business banking insights and trends. In a survey of 600 business owners under $20 million in annual revenue, 60% said a large bank was their primary financial services provider.

Mar 30, 2022

BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, released new research addressing the top priorities and changing consumer attitudes of Gen Z banking consumers.

Mar 9, 2022

Recognizing the importance of providing powerful data and analytics in business banking, BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, and BrightQuery (“BQ”), the leading experts in sourcing, organizing and analyzing government-filed company and employment data, announced a strategic alliance.

Mar 4, 2022

The Financial Brand

Bank Branches to Drive Relationship Building. BAI research indicates that branches will not go away completely. Leaders may be reducing their footprints or reconfiguring their purpose, but there will be a real need for the foreseeable future for branches — and for the sake of consumers that have proven to be misunderstood.

Jan 14, 2022


BAI Managing Director Karl Dahlgren joined CUbroadcast to share the latest insights gained from their “BAI Banking Outlook: Are you prepared for 2022?”

Jan 5, 2022


BAI’s Holly Hughes joined CUbroadcast to share their research findings on the positive and negative impacts of the pandemic regarding mental health and work/life balance -- which have both made headlines this year.

Dec 8, 2021


The pandemic has had an influence on financial services from both member and employee perspectives. A pair of studies takes a closer look on lingering impacts.

Dec 7, 2021

Today, BAI announced the 2021 winners for the BAI Global Innovation Awards, the industry’s most prestigious awards program, highlighting transformative solutions in financial services worldwide.

Nov 10, 2021

Recent research by BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, reveals that while employees’ work/life balance has improved during the pandemic, their mental and physical health and work load have been negatively affected. HR leaders are taking note and looking at ways to preserve the positive impacts of the pandemic work environment, while helping employees work through the personal challenges they are facing.