Home / BAI News + Press / COVID-19 Has Permanently changed How Consumers Interact With Financial Services, Survey Suggests

COVID-19 Has Permanently changed How Consumers Interact With Financial Services, Survey Suggests

Sep 10, 2020 / BAI In the News
Share
According to research by BAI, which explores the usage of digital banking tools since the beginning of the COVID-19 pandemic, more than half (52%) of consumers are using digital banking applications more since the start of the pandemic. Furthermore, 87% of consumers plan on maintaining their increased usage after the end of the pandemic.
Read More