Home / BAI News + Press / How COVID Changed Consumer Behavior Toward Digital Banking Adoption.

How COVID Changed Consumer Behavior Toward Digital Banking Adoption.

Nov 2, 2020 / BAI In the News
Share
We've known since the early days of the pandemic how consumer digital adoption of just about any service financial or not skyrocketed. Many organizations in many industries -- credit unions included -- were scrambling to get their digital offerings ready for consumers to use to meet their pressing needs due to COVID. To put some numbers behind this occurrence and set the stage for the rest of 2020, as well as 2021, we invited BAI’s Managing Director Karl Dahlgren on the show. Karl shared how the pandemic changed the behaviors of consumers regarding digital banking tool adoption and utilization.
Read More