Growing deposits, attracting new customers, and improving the customer digital experience are top of mind for financial services organizations. BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to provide banking leaders with actionable insights to make smart decisions amid the challenges that lie ahead this year.
Today’s financial services organizations face increasing uncertainty due to industry shifts, mounting competitive pressures and new federal regulations. To help them better navigate this environment, BAI Research recently conducted a survey of financial services leaders and 1,000 consumers to get a sense of the banking outlook for 2024 and beyond as well as the emerging trends that will shape the year ahead.
Financial services organizations face a variety of economic challenges, from dwindling consumer deposits to intensifying competition. Recently, BAI surveyed banking leaders and more than 1,000 consumers, to help financial services organizations successfully move forward.
Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to Read More
How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?
How are businesses feeling about the state of their finances heading into 2022, and how does that affect their relationships, loyalty, and ultimately, the business they’re doing with their financial providers?
BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.
Who is the Generation Z Banking Customer? What are their top priorities when it comes to a banking relationship? BAI conducted research to find out.
What top trends are changing the face of financial services? BAI surveyed financial services leaders and consumers to find out.
What emerging trends are facing the financial services industry today? BAI surveyed both financial services leaders and their customers to find out.
How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.
In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.
Recent BAI Banking Outlook research found that digital acceleration in banking is having a broad impact beyond just digital channels.
We surveyed 600 bank and credit union consumers, and more than 200 financial services leaders, to determine the impact of digital acceleration on financial services organizations.
BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.
Different generations have very different preferences and attitudes regarding financial services.
In both 2019 and 2020, BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.
BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.
BAI Banking Outlook research found that consumer attitudes are changing rapidly and financial services organizations will need to continue making significant digital enhancements to stay ahead.
In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.