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The Top Business Banking Insights for 2022

How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?

By |2022-10-06T15:14:30-05:00May 17th, 2022|Comments Off on The Top Business Banking Insights for 2022

2022 Business Banking Insights

How are businesses feeling about the state of their finances heading into 2022, and how does that affect their relationships, loyalty, and ultimately, the business they’re doing with their financial providers?

By |2022-10-06T15:16:43-05:00May 17th, 2022|Comments Off on 2022 Business Banking Insights

Protecting Against Fraud

BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.

By |2022-10-06T15:10:09-05:00March 28th, 2022|Comments Off on Protecting Against Fraud

A Look at Gen Z Banking Habits and Attitudes

Who is the Generation Z Banking Customer? What are their top priorities when it comes to a banking relationship? BAI conducted research to find out.

By |2022-10-06T15:11:59-05:00March 21st, 2022|Comments Off on A Look at Gen Z Banking Habits and Attitudes

Emerging Trends in Financial Services

What top trends are changing the face of financial services? BAI surveyed financial services leaders and consumers to find out.

By |2022-10-07T10:03:54-05:00February 16th, 2022|Comments Off on Emerging Trends in Financial Services

Top Banking Trends and Challenges for 2022

What emerging trends are facing the financial services industry today? BAI surveyed both financial services leaders and their customers to find out.

By |2022-10-06T15:18:41-05:00January 20th, 2022|Comments Off on Top Banking Trends and Challenges for 2022

The Top Banking Trends and Challenges for 2022

How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.

By |2022-10-06T15:17:41-05:00January 18th, 2022|Comments Off on The Top Banking Trends and Challenges for 2022

The Pandemics Impact on Financial Services Employees

In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.

By |2022-10-06T15:19:20-05:00October 28th, 2021|Comments Off on The Pandemics Impact on Financial Services Employees

Digital Acceleration in Banking

Recent BAI Banking Outlook research found that digital acceleration in banking is having a broad impact beyond just digital channels.

By |2022-10-06T15:23:38-05:00July 15th, 2021|Comments Off on Digital Acceleration in Banking

The Impact of Digital Acceleration on Banking

BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.

By |2022-10-06T15:20:38-05:00July 8th, 2021|Comments Off on The Impact of Digital Acceleration on Banking

Banking Attitudes, Generation-by-Generation

In both 2019 and 2020, BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.

By |2022-10-06T15:01:45-05:00April 1st, 2021|Comments Off on Banking Attitudes, Generation-by-Generation

The Widespread Fear of Fraud

BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.

By |2022-10-07T10:08:31-05:00January 21st, 2021|Comments Off on The Widespread Fear of Fraud

Digital Adoption is Changing Across Generations

BAI Banking Outlook research found that consumer attitudes are changing rapidly and financial services organizations will need to continue making significant digital enhancements to stay ahead.

By |2022-10-07T10:00:39-05:00November 19th, 2020|Comments Off on Digital Adoption is Changing Across Generations

COVID-19 Digital Banking Update

In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.

By |2022-10-06T15:06:53-05:00October 19th, 2020|Comments Off on COVID-19 Digital Banking Update

COVID-19 Impact on Digital

Will the pandemic have a lasting impact on digital banking? Find out with insights from BAI Banking Outlook research.

By |2022-10-06T15:08:20-05:00October 16th, 2020|Comments Off on COVID-19 Impact on Digital

Diversity, Equity and Inclusion

Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie.

By |2022-10-06T15:05:44-05:00September 28th, 2020|Comments Off on Diversity, Equity and Inclusion

The state of diversity, equity and inclusion in financial services

BAI Banking Outlook research finds financial services employees rate their organizations highly for Diversity, Equity and Inclusion (DEI). But there is still more work to do to make greater impact.

By |2022-10-06T15:03:19-05:00September 15th, 2020|Comments Off on The state of diversity, equity and inclusion in financial services