The Top Business Banking Insights for 2022
How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?
2022 Business Banking Insights
How are businesses feeling about the state of their finances heading into 2022, and how does that affect their relationships, loyalty, and ultimately, the business they’re doing with their financial providers?
Protecting Against Fraud
BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.
A Look at Gen Z Banking Habits and Attitudes
Who is the Generation Z Banking Customer? What are their top priorities when it comes to a banking relationship? BAI conducted research to find out.
Emerging Trends in Financial Services
What top trends are changing the face of financial services? BAI surveyed financial services leaders and consumers to find out.
Top Banking Trends and Challenges for 2022
What emerging trends are facing the financial services industry today? BAI surveyed both financial services leaders and their customers to find out.
The Top Banking Trends and Challenges for 2022
How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.
The Pandemics Impact on Financial Services Employees
In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.
Digital Acceleration in Banking
Recent BAI Banking Outlook research found that digital acceleration in banking is having a broad impact beyond just digital channels.
Ten Questions About the Impact of Digital Acceleration on Banking
We surveyed 600 bank and credit union consumers, and more than 200 financial services leaders, to determine the impact of digital acceleration on financial services organizations.
The Impact of Digital Acceleration on Banking
BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.
Banking Attitudes Generation-by-Generation
Different generations have very different preferences and attitudes regarding financial services.
Banking Attitudes, Generation-by-Generation
In both 2019 and 2020, BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.
The Widespread Fear of Fraud
BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.
Digital Adoption is Changing Across Generations
BAI Banking Outlook research found that consumer attitudes are changing rapidly and financial services organizations will need to continue making significant digital enhancements to stay ahead.
COVID-19 Digital Banking Update
In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.
COVID-19 Impact on Digital
Will the pandemic have a lasting impact on digital banking? Find out with insights from BAI Banking Outlook research.
Diversity, Equity and Inclusion
Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie.
The state of diversity, equity and inclusion in financial services
BAI Banking Outlook research finds financial services employees rate their organizations highly for Diversity, Equity and Inclusion (DEI). But there is still more work to do to make greater impact.
COVID-19 Consumer Impact: How New Data is Influencing Change in Banking and Nonprofit Services
Debbie Bianucci of BAI and Rebecca Steele of NFCC discuss the financial impact of COVID-19 on consumers and how new data is influencing change in banking and nonprofit services.