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Top trends and challenges for 2024

Growing deposits, attracting new customers, and improving the customer digital experience are top of mind for financial services organizations. BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to provide banking leaders with actionable insights to make smart decisions amid the challenges that lie ahead this year.

By |2024-02-20T13:37:08-06:00February 20th, 2024|Comments Off on Top trends and challenges for 2024

Banking outlook for 2024 and beyond

Today’s financial services organizations face increasing uncertainty due to industry shifts, mounting competitive pressures and new federal regulations. To help them better navigate this environment, BAI Research recently conducted a survey of financial services leaders and 1,000 consumers to get a sense of the banking outlook for 2024 and beyond as well as the emerging trends that will shape the year ahead.

By |2024-02-16T15:50:51-06:00February 16th, 2024|Comments Off on Banking outlook for 2024 and beyond

The Top Banking Trends and Challenges for 2023

Financial services organizations face a variety of economic challenges, from dwindling consumer deposits to intensifying competition. Recently, BAI surveyed banking leaders and more than 1,000 consumers, to help financial services organizations successfully move forward.

By |2023-05-08T16:42:37-05:00April 21st, 2023|Comments Off on The Top Banking Trends and Challenges for 2023

The Top Banking Trends and Challenges for 2023

Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to Read More

By |2023-04-19T08:28:05-05:00April 19th, 2023|Comments Off on The Top Banking Trends and Challenges for 2023

The Top Business Banking Insights for 2022

How has business banking changed due to the pandemic, and how has it shaped savings, financial provider relationships, and long-term loyalties?

By |2022-10-06T15:14:30-05:00May 17th, 2022|Comments Off on The Top Business Banking Insights for 2022

2022 Business Banking Insights

How are businesses feeling about the state of their finances heading into 2022, and how does that affect their relationships, loyalty, and ultimately, the business they’re doing with their financial providers?

By |2022-10-06T15:16:43-05:00May 17th, 2022|Comments Off on 2022 Business Banking Insights

Protecting Against Fraud

BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.

By |2022-10-06T15:10:09-05:00March 28th, 2022|Comments Off on Protecting Against Fraud

A Look at Gen Z Banking Habits and Attitudes

Who is the Generation Z Banking Customer? What are their top priorities when it comes to a banking relationship? BAI conducted research to find out.

By |2022-10-06T15:11:59-05:00March 21st, 2022|Comments Off on A Look at Gen Z Banking Habits and Attitudes

Emerging Trends in Financial Services

What top trends are changing the face of financial services? BAI surveyed financial services leaders and consumers to find out.

By |2022-10-07T10:03:54-05:00February 16th, 2022|Comments Off on Emerging Trends in Financial Services

Top Banking Trends and Challenges for 2022

What emerging trends are facing the financial services industry today? BAI surveyed both financial services leaders and their customers to find out.

By |2022-10-06T15:18:41-05:00January 20th, 2022|Comments Off on Top Banking Trends and Challenges for 2022

The Top Banking Trends and Challenges for 2022

How is the consumer experience changing? Are customer expectations and banking priorities aligned? We recently conducted a survey to answer those questions and many more.

By |2022-10-06T15:17:41-05:00January 18th, 2022|Comments Off on The Top Banking Trends and Challenges for 2022

The Pandemics Impact on Financial Services Employees

In June 2021 BAI surveyed over 250 employees to better understand how the pandemic had affected their personal and professional lives, and how that might impact the future.

By |2022-10-06T15:19:20-05:00October 28th, 2021|Comments Off on The Pandemics Impact on Financial Services Employees

Digital Acceleration in Banking

Recent BAI Banking Outlook research found that digital acceleration in banking is having a broad impact beyond just digital channels.

By |2022-10-06T15:23:38-05:00July 15th, 2021|Comments Off on Digital Acceleration in Banking

The Impact of Digital Acceleration on Banking

BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.

By |2022-10-06T15:20:38-05:00July 8th, 2021|Comments Off on The Impact of Digital Acceleration on Banking

Banking Attitudes, Generation-by-Generation

In both 2019 and 2020, BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.

By |2022-10-06T15:01:45-05:00April 1st, 2021|Comments Off on Banking Attitudes, Generation-by-Generation

The Widespread Fear of Fraud

BAI research reveals that fraud is the #1 digital banking concern across generations, and those concerns are only increasing.

By |2022-10-07T10:08:31-05:00January 21st, 2021|Comments Off on The Widespread Fear of Fraud

Digital Adoption is Changing Across Generations

BAI Banking Outlook research found that consumer attitudes are changing rapidly and financial services organizations will need to continue making significant digital enhancements to stay ahead.

By |2022-10-07T10:00:39-05:00November 19th, 2020|Comments Off on Digital Adoption is Changing Across Generations

COVID-19 Digital Banking Update

In January 2020, we surveyed financial services customers to better understand the state of digital banking and its outlook for the future.

By |2022-10-06T15:06:53-05:00October 19th, 2020|Comments Off on COVID-19 Digital Banking Update