Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved.
Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce Read More
Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows.
A strong authentication process is key to mitigating mobile phone fraud and distinguishing legitimate customers from fraudsters. Don Smith, product manager of global fraud solutions at Neustar, a TransUnion company, spoke with BAI about strategies to Read More
With fraud continuing to rise, including first-party fraud, financial services leaders need to understand the latest trends and prevention strategies. Crystal Blythe, vice president of customer success and fraud prevention at IDology, is an expert in Read More
Jake Tyler, who leads product marketing of virtual assistants at Glia Technologies, has partnered with hundreds of financial institutions to improve digital customer service and shares his insights in this Quick Q&A.
BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.
BAI talks with Saberi Chattopadhyay and Alak Das from NICE Actimize about the rise in real-time payments fraud on money-transfer platforms like Zelle and Venmo, and the steps financial institutions can take to prevent their customers Read More
BAI talks with Robert Ropars about how financial services marketers can navigate an increasingly challenging landscape.
BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.
ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.
Learn how banks and credit unions that orchestrate the appropriate mix of fraud protection and a frictionless experience can ensure the safety of their customers, deliver an enhanced customer experience, and drive revenue, retention, and profitability.
As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.
In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.
Corporations are eager to further digitize their payment systems. But what can be done for processes that still rely on paper-based checks? Michael Reed from Deluxe answers BAI’s questions.
The data in documents can help financial institutions protect themselves from fraud or offer more personalized products and services to their customers. Intelligent document processing can help.
Climate change risk is not an abstraction, certainly not amid a recent spate of catastrophic hurricanes, wildfires and floods. Banks understand they’ll need to do something. But what? And when? Michael Denton’s team at Moody’s Analytics Read More
What are the risks of working with a single vendor? Jason Blair from R&T Deposit Solutions shares insightful answers.
Rob Guilfoyle from Abe.ai discusses how banks and credit unions can create a frictionless CX and how AI can help smaller banks compete more effectively against the big players.
Robert Ropars and Stephenie Williams from Harland Clarke discuss how banks and credit unions can effectively promote their services to consumers in the right place, at the right time, in a seamless, noninvasive manner.
The mortgage process has traditionally been very manual. But automation, machine learning and AI are now enhancing and accelerating the game, says Phillip King from ServiceLink.