Unlike a legacy enterprise content management system, a cloud-native system delivers speed and flexibility and is purpose-built for the digital age.
A cloud-native platform offers banks and credit unions a multitude of benefits such as meeting the Read More
AI is no longer a buzzword or a concept of the future. It is now a tangible technology. However, leveraging the power of AI is easier said than done.
Assessing the possible costs and benefits and then Read More
FedNow is a real-time payment (RTP) service the Federal Reserve is developing. Expected to activate in July, it will allow consumers and businesses to send and receive payments instantly, 24/7/365, through participating financial services organizations.
FedNow, available Read More
ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk.
In this Q&A with Jake Tyler, Virtual Assistant Specialist at Read More
While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience.
In this Q&A with Roji Read More
Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital-first fintechs intensifies amid growing customer expectations for faster, Read More
Financial institutions hold a significant amount of customer data, but this information doesn’t always translate to an effective customer acquisition strategy.
At a time when marketing budgets are under pressure, banks and credit unions must consolidate a Read More
Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved.
Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce Read More
Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows.
A strong authentication process is key to mitigating mobile phone fraud and distinguishing legitimate customers from fraudsters. Don Smith, product manager of global fraud solutions at Neustar, a TransUnion company, spoke with BAI about strategies to Read More
With fraud continuing to rise, including first-party fraud, financial services leaders need to understand the latest trends and prevention strategies. Crystal Blythe, vice president of customer success and fraud prevention at IDology, is an expert in Read More
Jake Tyler, who leads product marketing of virtual assistants at Glia Technologies, has partnered with hundreds of financial institutions to improve digital customer service and shares his insights in this Quick Q&A.
BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.
BAI talks with Saberi Chattopadhyay and Alak Das from NICE Actimize about the rise in real-time payments fraud on money-transfer platforms like Zelle and Venmo, and the steps financial institutions can take to prevent their customers Read More
BAI talks with Robert Ropars about how financial services marketers can navigate an increasingly challenging landscape.
BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.
ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.
Learn how banks and credit unions that orchestrate the appropriate mix of fraud protection and a frictionless experience can ensure the safety of their customers, deliver an enhanced customer experience, and drive revenue, retention, and profitability.
As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.
In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.