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Quick Q&A on How banks and credit unions can leverage cloud-native content management systems

Unlike a legacy enterprise content management system, a cloud-native system delivers speed and flexibility and is purpose-built for the digital age.

A cloud-native platform offers banks and credit unions a multitude of benefits such as meeting the Read More

By |2023-09-18T13:23:51-05:00September 19th, 2023|Comments Off on Quick Q&A on How banks and credit unions can leverage cloud-native content management systems

Quick Q&A on the impact of FedNow on banks

FedNow is a real-time payment (RTP) service the Federal Reserve is developing. Expected to activate in July, it will allow consumers and businesses to send and receive payments instantly, 24/7/365, through participating financial services organizations.

FedNow, available Read More

By |2023-06-30T12:00:20-05:00June 27th, 2023|Comments Off on Quick Q&A on the impact of FedNow on banks

Quick Q&A on ChatGPT’s Transformative Impact on Banking

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk.

In this Q&A with Jake Tyler, Virtual Assistant Specialist at Read More

By |2023-05-25T15:34:23-05:00May 22nd, 2023|Comments Off on Quick Q&A on ChatGPT’s Transformative Impact on Banking

Quick Q&A on Branch Transformation

While thousands of bank branches have closed in recent years—a trend accelerated by the COVID-19 pandemic—those that remain have the opportunity to leverage digital technology and create a differentiated, in-person experience.

In this Q&A with Roji Read More

By |2023-04-24T15:58:08-05:00April 25th, 2023|Comments Off on Quick Q&A on Branch Transformation

Quick Q&A on the advantages of hyperautomation for financial services organizations

Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital-first fintechs intensifies amid growing customer expectations for faster, Read More

By |2023-03-28T09:47:16-05:00March 28th, 2023|Comments Off on Quick Q&A on the advantages of hyperautomation for financial services organizations

Quick Q&A on How to Create an Effective Customer Acquisition Program

Financial institutions hold a significant amount of customer data, but this information doesn’t always translate to an effective customer acquisition strategy.

At a time when marketing budgets are under pressure, banks and credit unions must consolidate a Read More

By |2023-02-17T13:10:04-06:00February 21st, 2023|Comments Off on Quick Q&A on How to Create an Effective Customer Acquisition Program

Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved.

Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce Read More

By |2023-01-24T16:37:49-06:00January 24th, 2023|Comments Off on Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Quick Q&A: The Power of Intelligent Automation in Banking

Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows.

By |2022-12-08T14:16:52-06:00December 13th, 2022|Comments Off on Quick Q&A: The Power of Intelligent Automation in Banking

Quick Q&A: Reducing mobile phone takeover risk

A strong authentication process is key to mitigating mobile phone fraud and distinguishing legitimate customers from fraudsters. Don Smith, product manager of global fraud solutions at Neustar, a TransUnion company, spoke with BAI about strategies to Read More

By |2022-12-08T13:06:17-06:00November 30th, 2022|Comments Off on Quick Q&A: Reducing mobile phone takeover risk

Quick Q&A on First-Party Fraud

With fraud continuing to rise, including first-party fraud, financial services leaders need to understand the latest trends and prevention strategies. Crystal Blythe, vice president of customer success and fraud prevention at IDology, is an expert in Read More

By |2022-11-29T16:05:31-06:00October 25th, 2022|Comments Off on Quick Q&A on First-Party Fraud

Quick Q&A on Digital Customer Service’s Impact On Front-Line Staff

Jake Tyler, who leads product marketing of virtual assistants at Glia Technologies, has partnered with hundreds of financial institutions to improve digital customer service and shares his insights in this Quick Q&A.

By |2022-11-22T12:13:49-06:00September 27th, 2022|Comments Off on Quick Q&A on Digital Customer Service’s Impact On Front-Line Staff

Quick Q&A on Customer Engagement

BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.

By |2022-11-23T11:59:42-06:00September 7th, 2022|Comments Off on Quick Q&A on Customer Engagement

Quick Q&A on Real-Time Payments Fraud

BAI talks with Saberi Chattopadhyay and Alak Das from NICE Actimize about the rise in real-time payments fraud on money-transfer platforms like Zelle and Venmo, and the steps financial institutions can take to prevent their customers Read More

By |2022-11-22T12:13:54-06:00August 29th, 2022|Comments Off on Quick Q&A on Real-Time Payments Fraud

Digital Marketing Trends

BAI talks with Robert Ropars about how financial services marketers can navigate an increasingly challenging landscape.

By |2022-09-15T09:42:22-05:00July 28th, 2022|Comments Off on Digital Marketing Trends

Quick Q&A on Embedded Finance

BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.

By |2022-09-15T09:42:21-05:00June 24th, 2022|Comments Off on Quick Q&A on Embedded Finance

Quick Q&A on Enterprise Content Management

ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.

By |2022-09-15T09:42:20-05:00April 26th, 2022|Comments Off on Quick Q&A on Enterprise Content Management

Authenticating Digital Identities

Learn how banks and credit unions that orchestrate the appropriate mix of fraud protection and a frictionless experience can ensure the safety of their customers, deliver an enhanced customer experience, and drive revenue, retention, and profitability.

By |2022-09-15T09:42:20-05:00March 29th, 2022|Comments Off on Authenticating Digital Identities

Minimizing Customer Friction During a Change Event

As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.

By |2022-09-15T09:42:19-05:00February 22nd, 2022|Comments Off on Minimizing Customer Friction During a Change Event

Driving M&A Performance with Digital Engagement

In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.

By |2022-09-15T09:42:18-05:00January 25th, 2022|Comments Off on Driving M&A Performance with Digital Engagement