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Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Providing accurate consumer information to credit-reporting agencies can be challenging for financial services organizations due to the volume and complexity involved.

Establishing a Fair Credit Reporting Act (FCRA) center of excellence can help ensure accuracy and reduce Read More

By |2023-01-24T16:37:49-06:00January 24th, 2023|Comments Off on Quick Q&A: How to improve credit-reporting accuracy & reap the benefits

Quick Q&A: The Power of Intelligent Automation in Banking

Intelligent automation (IA) is driving banking’s digital transformation, tapping into artificial intelligence, machine learning and other electronic processes to build stronger, more efficient workflows.

By |2022-12-08T14:16:52-06:00December 13th, 2022|Comments Off on Quick Q&A: The Power of Intelligent Automation in Banking

Quick Q&A: Reducing mobile phone takeover risk

A strong authentication process is key to mitigating mobile phone fraud and distinguishing legitimate customers from fraudsters. Don Smith, product manager of global fraud solutions at Neustar, a TransUnion company, spoke with BAI about strategies to Read More

By |2022-12-08T13:06:17-06:00November 30th, 2022|Comments Off on Quick Q&A: Reducing mobile phone takeover risk

Quick Q&A on First-Party Fraud

With fraud continuing to rise, including first-party fraud, financial services leaders need to understand the latest trends and prevention strategies. Crystal Blythe, vice president of customer success and fraud prevention at IDology, is an expert in Read More

By |2022-11-29T16:05:31-06:00October 25th, 2022|Comments Off on Quick Q&A on First-Party Fraud

Quick Q&A on Digital Customer Service’s Impact On Front-Line Staff

Jake Tyler, who leads product marketing of virtual assistants at Glia Technologies, has partnered with hundreds of financial institutions to improve digital customer service and shares his insights in this Quick Q&A.

By |2022-11-22T12:13:49-06:00September 27th, 2022|Comments Off on Quick Q&A on Digital Customer Service’s Impact On Front-Line Staff

Quick Q&A on Customer Engagement

BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.

By |2022-11-23T11:59:42-06:00September 7th, 2022|Comments Off on Quick Q&A on Customer Engagement

Quick Q&A on Real-Time Payments Fraud

BAI talks with Saberi Chattopadhyay and Alak Das from NICE Actimize about the rise in real-time payments fraud on money-transfer platforms like Zelle and Venmo, and the steps financial institutions can take to prevent their customers Read More

By |2022-11-22T12:13:54-06:00August 29th, 2022|Comments Off on Quick Q&A on Real-Time Payments Fraud

Digital Marketing Trends

BAI talks with Robert Ropars about how financial services marketers can navigate an increasingly challenging landscape.

By |2022-09-15T09:42:22-05:00July 28th, 2022|Comments Off on Digital Marketing Trends

Quick Q&A on Embedded Finance

BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.

By |2022-09-15T09:42:21-05:00June 24th, 2022|Comments Off on Quick Q&A on Embedded Finance

Quick Q&A on Enterprise Content Management

ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.

By |2022-09-15T09:42:20-05:00April 26th, 2022|Comments Off on Quick Q&A on Enterprise Content Management

Authenticating Digital Identities

Learn how banks and credit unions that orchestrate the appropriate mix of fraud protection and a frictionless experience can ensure the safety of their customers, deliver an enhanced customer experience, and drive revenue, retention, and profitability.

By |2022-09-15T09:42:20-05:00March 29th, 2022|Comments Off on Authenticating Digital Identities

Minimizing Customer Friction During a Change Event

As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.

By |2022-09-15T09:42:19-05:00February 22nd, 2022|Comments Off on Minimizing Customer Friction During a Change Event

Driving M&A Performance with Digital Engagement

In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.

By |2022-09-15T09:42:18-05:00January 25th, 2022|Comments Off on Driving M&A Performance with Digital Engagement

Digitizing B2B Payments

Corporations are eager to further digitize their payment systems. But what can be done for processes that still rely on paper-based checks? Michael Reed from Deluxe answers BAI’s questions.

By |2022-09-15T09:42:17-05:00December 13th, 2021|Comments Off on Digitizing B2B Payments

Intelligent Document Processing

The data in documents can help financial institutions protect themselves from fraud or offer more personalized products and services to their customers. Intelligent document processing can help.

By |2022-09-15T09:42:17-05:00November 30th, 2021|Comments Off on Intelligent Document Processing

Climate Risk Impact

Climate change risk is not an abstraction, certainly not amid a recent spate of catastrophic hurricanes, wildfires and floods. Banks understand they’ll need to do something. But what? And when? Michael Denton’s team at Moody’s Analytics Read More

By |2022-09-15T09:42:17-05:00October 25th, 2021|Comments Off on Climate Risk Impact

Vendor Diversification

What are the risks of working with a single vendor? Jason Blair from R&T Deposit Solutions shares insightful answers.

By |2022-09-15T09:42:14-05:00September 8th, 2021|Comments Off on Vendor Diversification

Proactive Customer Experience

Rob Guilfoyle from Abe.ai discusses how banks and credit unions can create a frictionless CX and how AI can help smaller banks compete more effectively against the big players.

By |2022-09-15T09:42:15-05:00August 31st, 2021|Comments Off on Proactive Customer Experience

Digital Advertising’s Role in Account Acquisition

Robert Ropars and Stephenie Williams from Harland Clarke discuss how banks and credit unions can effectively promote their services to consumers in the right place, at the right time, in a seamless, noninvasive manner.

By |2022-09-15T09:42:15-05:00July 8th, 2021|Comments Off on Digital Advertising’s Role in Account Acquisition

Digitizing the Mortgage Process

The mortgage process has traditionally been very manual. But automation, machine learning and AI are now enhancing and accelerating the game, says Phillip King from ServiceLink.

By |2022-09-15T09:42:14-05:00June 8th, 2021|Comments Off on Digitizing the Mortgage Process