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The Impact of Digital Acceleration on Banking

Jul 8, 2021 / Digital Banking
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Do you have the digital technologies your customers want? Are you making the right investments to succeed in 2021 and beyond?

New BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.

Gain insights on key questions:

  • What digital investments should you be making in your branches?
  • Do you understand your customers’ digital needs?
  • How do your digital investments compare to other financial services organizations?
  • What digital technologies are consumers looking for in branches?
  • Are you making the right investments in your contact centers?
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