Top Banking Trends and Challenges for 2022

What emerging trends are facing the financial services industry today? BAI surveyed both financial services leaders and their customers to find out.

Explore this research to better understand the trends and challenges facing financial services organizations in 2022 and beyond.

Gain answers to key questions:

• Are customers open to new banking players?
• How are channel preferences shifting and what is the impact on the branch network?
• What key investments should financial service organizations be making to improve CX in 2022?
• How are customers attitudes about banking relationships changing?