BAI Banking Outlook
The BAI Banking Outlook program conducts industry research regularly on a variety of topics to provide financial services leaders with actionable insights on the latest trends in the industry.
BAI Banking Outlook: Banking Attitudes, Generation-by-Generation
As digital banking continues to expand, consumer preferences are shifting, behaviors evolving. Many of these attitudes and actions vary by generation. BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.
DEI KNOWLEDGE CHECK
Do you Know the Status of Diversity, Equity and Inclusion in Financial Services?
This interactive tool helps leaders check their knowledge on the state of DEI in the financial services industry. Take two minutes to find out where gaps exist and how your perspective aligns with other industry leaders.
BAI Banking Outlook: The State of Fraud in Financial Services
BAI conducted separate surveys with consumers and leaders at financial services organizations across the country. Check out our latest thought leadership to gain actionable insights in the world of fraud that will help you make smart business decisions now and in the year ahead.
BAI Banking Outlook: What you need to know to prepare for 2021
BAI Banking Outlook: COVID-19 Digital Banking Update
BAI Banking Outlook: Diversity, equity and inclusion
Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? Recently completed BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie.
Get the answers to these questions and more:
- What is the state of diversity, equity and inclusion in the financial services industry, including leadership support and general employee sentiment?
- What formal practices and structures do financial services leaders have in place to advance diversity, equity and inclusion programs in their organizations?
- What additional programs, policies and structures should financial service leaders consider and how will the impact be measured?
Download the webinar | Check out the infographic | Download the special report
BAI Banking Outlook: Digital Banking
Do you know if your organization has the digital technologies your customers need in these uncertain times? Hear what consumers are saying about their digital banking preferences and how they feel their banks are meeting their needs in the latest BAI Banking Outlook research.
Get the answers to these strategic questions and more:
- Do bankers understand their customers’ digital needs?
- What are the biggest pain points in digital banking today?
- How much are banks investing in digital banking?
- Will Open Banking and the gig economy transform digital banking in the US and if so, what is the outlook on when?
Download the webinar | Check out the infographic | Download the special report
Are direct banks winning? A customer perspective
Do you know what direct bank customers are looking for from financial services organizations? Hear what they are saying about their banking preferences in the latest BAI Banking Outlook research.
Join us for this complimentary webinar to gain the actionable insights you need to make smart decisions about your strategy.
- What is the perception of direct banks compared to traditional banks?
- What are the key investments to make to improve customer experience?
- Who is winning the main bank status, and why?
- Would consumers switch organizations for better mobile and digital capabilities?
Download the webinar | Check out the infographic | Download the special report
The State of Culture and Conduct in Financial Services
Do you know where your culture and conduct strategy stands relative to your industry peers? Hear what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.
Join us to gain the actionable insights you need to make smart decisions about your strategy.
Insights will include:
- What impact does the size of an organization have on culture, conduct and engagement?
- What impact does employing a conduct officer have on your organization?
- What changes to your culture and conduct strategy will make the biggest impact?
Download the webinar | Check out the infographic | Download the special report
Business Banking Insights
Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out.
Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.
Get the answers to these strategic questions and more:
- What are the top reasons businesses might change financial services providers?
- How are businesses shopping for new accounts?
- What are businesses top customer experience priorities?
Download the webinar | Check out the infographic | Download the special report
