BAI Banking Outlook

Banking Industry Trends and Insights

The BAI Banking Outlook program conducts industry research regularly on a variety of topics to provide financial services leaders with actionable insights on the latest trends in the industry.

BANKING TRENDS: PANDEMIC

BAI Banking Outlook: The Pandemic’s Impact on Financial Services Employees

The pandemic continues to impact employees including their mental and physical well being. However, not all outcomes have been negative. According to BAI research, despite increased workloads, many workers have reported better work life balance due to the flexibility in when and where they work. With decisions about return to the office and vaccine requirements ever present, there’s no better time to find out how to manage through these important decisions.

BANKING TRENDS: DIGITAL ACCELERATION

BAI Banking Outlook: Ten Questions About the Impact of Digital Acceleration on Banking

Digital banking is expanding rapidly, and the pandemic has only quickened that growth. We surveyed 600 bank and credit union consumers, and more than 200 financial services leaders, to determine the impact of digital acceleration on financial services organizations.

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BANKING TRENDS: DIGITAL ACCELERATION

BAI Banking Outlook: The Impact of Digital Acceleration

Do you have the digital technologies your customers want? Have you evaluated the impact digital acceleration has on branches and contact centers? New BAI Banking Outlook research explores what consumers are saying about their banking preferences across channels and how they feel their primary financial services organizations are meeting their needs.

BANKING TRENDS: DIGITAL BANKING

BAI Banking Outlook: Banking Attitudes, Generation-by-Generation

As digital banking continues to expand, consumer preferences are shifting, behaviors evolving. Many of these attitudes and actions vary by generation. BAI conducted surveys to reveal how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.

BANKING TRENDS: DEI

Do you Know the Status of Diversity, Equity and Inclusion in Financial Services?

This interactive tool helps leaders check their knowledge on the state of DEI in the financial services industry. Take two minutes to find out where gaps exist and how your perspective aligns with other industry leaders.

Check Your Knowledge

BANKING TRENDS: FRAUD

BAI Banking Outlook: The State of Fraud in Financial Services

BAI conducted separate surveys with consumers and leaders at financial services organizations across the country. Check out our latest thought leadership to gain actionable insights in the world of fraud that will help you make smart business decisions now and in the year ahead.

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BANKING TRENDS: 2021 OUTLOOK

BAI Banking Outlook: What you need to know to prepare for 2021

BAI conducted separate surveys with consumers and leaders at financial services organizations across the country.

BANKING TRENDS: THE PANDEMIC

COVID-19 Impact on Digital

Will the pandemic have a lasting impact on digital banking? Find out with insights from BAI Banking Outlook research.

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BANKING TRENDS: DIGITAL BANKING

BAI Banking Outlook: COVID-19 Digital Banking Update

BAI Banking Outlook research finds that half of consumers are using digital banking more since the pandemic and that behavior will continue after the industry “returns to normal.”
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BANKING TRENDS: DEI

BAI Banking Outlook: Diversity, Equity and Inclusion

Does your organization have the right structure in place to support diversity, equity and inclusion initiatives that will truly make a difference? Recently completed BAI Banking Outlook research evaluates the state of the industry for what’s working and where the opportunities lie.

BANKING TRENDS: GEN Z

Preparing for Gen Z

Is your organization ready for Gen Z? Find out with insights from BAI Banking Outlook research.

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BANKING TRENDS: DIRECT BANKS

Are Direct Banks Winning? A Customer Perspective

Do you know what direct bank customers are looking for from financial services organizations? Hear what they are saying about their banking preferences in the latest BAI Banking Outlook research.

BANKING TRENDS: CULTURE AND CONDUCT

The State of Culture and Conduct in Financial Services

Do you know where your culture and conduct strategy stands relative to your industry peers? Hear what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.

BANKING TRENDS: BUSINESS BANKING

Business Banking Trends

Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out.