BAI Banking Outlook: Digital Banking

Do you know if your organization has the digital technologies your customers need in these uncertain times? Hear what consumers are saying about their digital banking preferences and how they feel their banks are meeting their needs in the latest BAI Banking Outlook research.

Get the answers to these strategic questions and more:

• Do bankers understand their customers’ digital needs?
• What are the biggest pain points in digital banking today?
• How much are banks investing in digital banking?
• Will Open Banking and the gig economy transform digital banking in the US and if so, what is the outlook on when?

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BAI Banking Outlook: Trends in 2020

Are your 2020 business priorities aligned with your customers’ expectations? BAI conducted separate surveys to consumers and leaders at financial services organizations to find out.

Get the answers to these strategic questions and more:

• What are financial services leaders’ top business challenges and priorities for 2020?
• Are attitudes towards traditional banks shifting?
• Does Gen Z have significantly different customer preferences?
• How do financial service organizations’ Net Promoter Scores vary by generation?

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Are direct banks winning? A customer perspective

Do you know what direct bank customers are looking for from financial services organizations? Hear what they are saying about their banking preferences in the latest BAI Banking Outlook research.

Join us for this complimentary webinar to gain the actionable insights you need to make smart decisions about your strategy.

• What is the perception of direct banks compared to traditional banks?
• What are the key investments to make to improve customer experience?
• Who is winning the main bank status, and why?
• Would consumers switch organizations for better mobile and digital capabilities?

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The State of Culture and Conduct in Financial Services

Do you know where your culture and conduct strategy stands relative to your industry peers? Hear what Financial Services professionals are saying about the culture and conduct at their organizations in the latest BAI Banking Outlook research.

Join us to gain the actionable insights you need to make smart decisions about your strategy.

Insights will include:

• What impact does the size of an organization have on culture, conduct and engagement?
• What impact does employing a conduct officer have on your organization?
• What changes to your culture and conduct strategy will make the biggest impact?

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Business Banking Insights

Do you know what your business banking customers are looking for in a financial services organization? BAI conducted a survey of business owners to find out.

Join us for this complimentary BAI webinar to gain actionable insights that will help you make smart business decisions in the year ahead.

Get the answers to these strategic questions and more:

• What are the top reasons businesses might change financial services providers?
• How are businesses shopping for new accounts?
• What are businesses top customer experience priorities?

Download the webinar | Check out the infographic | Download the special report