Research Team

The people behind the information

You need current, accurate industry information. The BAI team is highly skilled in gathering, synthesizing, and disseminating the data you need, allowing you to analyze it and use it to benefit your organization.

BAI knows the importance of the data you're receiving and the key decisions that are made with BAI insights. We work to ensure that the data you get is accurate, easy to understand, and actionable.

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    Karl Dahlgren

    Managing Director
    Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments and software industries.  He leads the BAI Research and Learning & Development lines of business which are focused on giving financial services leaders the actionable insights and powerful tools they need to make smart business decisions and confidently manage their compliance training.  His background includes leadership roles with ABN AMRO North America and a technology start-up serving the financial payments industry.
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    Mark Kowalczyk

    Managing Director, Business Development
    Mark joined BAI in 2014 and leads BAI sales, business development, and relationship management. Prior to joining BAI, he held a number of strategic leadership positions, including serving as Managing Director and National Sales Manager for the Corporate Executive Board (CEB).
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    Tom Hoscheidt

    Managing Director, Research
    Tom directs BAI's performance benchmarking business, helping to bring non-biased data to life so our customers can make well-informed decisions. With more than 30 years of financial services research and marketing experience, he's skilled in primary research, consulting, and benchmarking.  His leadership roles at Raddon Financial Group and Champion Federal, combined with his tenure at BAI have made a Tom a trusted resource for financial services leaders throughout the country.
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    Dong Bing

    Senior Developer and Data Analyst
    As a Senior Developer and Data Analyst, Dong helps BAI deliver accurate, timely information into the hands of our customers so they can make smart business decisions. Previously as an analyst with AT&T, Dong has experience with revenue and production metric reports, as well as automating and streamlining reporting processes.
  • Greg Bunker

    Greg Bunker

    Research Analyst

    Greg develops BAI Talent Management studies, delivering human resources officers the actionable insights necessary to enhance the talent in their institutions. He also works with many BAI banking clients to provide additional analysis beyond that contained in the Deposit, Business, and Expense benchmarking reports. Prior to joining BAI, Greg entered the financial services industry as a financial analyst at Santander Bank.

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    Mary Deneen

    Project Manager
    As a project manager, Mary creates vital connections between BAI and its clients. She facilitates presentations and meetings, coordinates project deliverables, and plans advisory council activities. As a former account executive in the insurance industry, Mary joined BAI with 15 years of prior client relationship management experience.
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    Mark DiLeonarde

    Senior Developer
    Mark has spent his career developing research tools that deliver meaningful and timely insights so leaders can drive positive change. At BAI, Mark works to create trusted information so that our clients have the clarity and confidence they need to prepare for tomorrow, while performing better today. Whether at BAI, or in past positions at Open Solutions or Heidrick & Struggles, Mark has a passion for providing forward-thinking information to business leaders.
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    Tom Drogos

    Director, Research Relationship Management
    Tom manages client relationships, ensuring that we’re meeting each organization’s unique needs. Over the course of more than 25 years in the financial services industry, Tom has also held senior positions at leading research and advisory services firms including Raddon Financial Group.
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    Mike Gamauf

    Senior Manager, Research Relationship Management
    Mike works with clients, building relationships, prioritizing objectives, and ensuring organizations' needs are met. Prior to joining BAI, he spent more than 20 years serving in other client relationship roles with CCC, General Electric, PricewaterhouseCoopers, and Grant Thornton LLP.
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    Sandra Hoey

    Director, Software Development
    Sandra is responsible for benchmarking data infrastructure, ensuring our reports are timely, consistent, and accurate. She was previously a senior manager at Accenture, working on large-scale CRM database development. With more than 20 years of experience developing solutions for financial services leaders, Sandra brings a passion for delivering actionable insights to BAI clients.
  • Justin Leonard

    Justin Leonard

    Director, Research Relationship Management

    Justin is responsible for client management and engagement ensuring that BAI services are meeting each unique customer’s needs and driving value throughout the member company. Prior to joining BAI, he spent 10 years with CEB in a variety of sales and sales management roles, working mainly with Fortune 200 organizations. Over the course of 20 years of professional experience, he has worked in many industries as well as management consulting.

  • Byron Marshall

    Byron Marshall

    Director, Research

    Byron joined BAI in 2017 with 15 years of financial services experience in the areas of benchmarking, retail banking, treasury management, and payments. He helps create actionable insights from BAI’s rich benchmarking and research data so that our clients make smarter decisions. Prior to joining BAI, Byron was a Senior Expert in McKinsey & Company’s Financial Services Practice and a Principal with Novantas Inc.

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    Jason Mencias

    Manager, Research and Content Delivery
    Jason is charged with presenting BAI benchmarking programs and analyzing research data for key industry insights that can benefit financial services organizations. Jason's career has focused on management positions in research, project management, and marketing at Healthcare Associates Credit Union, AdeptMedia, Vystar Credit Union, and Raddon Financial Group.
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    Mark Riddle

    Director, Research and Content Delivery
    Mark is an industry veteran who brings a wealth of expertise to BAI clients. He delivers industry insights and BAI benchmarking program updates to keep our clients informed on critical industry information and their relative performance in the market. Prior to joining BAI, he held consulting and sales positions with Open Solutions, Deluxe Corporation, and various Chicago-area banks for more than 20 years.
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    Jatin Samani

    Manager, Research
    Jatin produces insightful benchmarking studies, develops actionable industry reports, and provides direct service to BAI clients. His skills in research, product development, and marketing management were honed at several Chicago banks, and give him the ability to effectively find the data that is most beneficial to our customers. Jatin also previously held client services and research positions at Raddon Financial Group.
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    Alicja Sikorski

    Developer and Data Analyst
    Alicja produces and develops BAI Pulse studies, which provide organizations with the insights they need to take action and move their businesses forward. Her previous experience includes working as a data analyst at MyPoints.
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    Kha Vo

    Business Development, BAI Research

    Kha works with BAI to bring new banks into all of our research programs, working closely with clients to meet each organization’s needs. She has over 15 years of strategic business development experience and has held key sales and account management positions working with senior executives across the financial services industry.  Kha spent 10 years at the Corporate Executive Board focused on their HR practice.

  • Richard Yang

    Richard Yang

    Senior Developer and Data Analyst

    Richard delivers accurate, timely information to our clients through benchmarking reports to help them make smart business decisions. Prior to joining BAI, Richard was a business intelligence consultant with Aon. He has experience in implementing large scale business intelligence technology projects and providing solutions to assist client teams to make better decisions with data.