BAI Strategic Research

Strategic Research

Gather intelligence through BAI reports

BAI reports bring a broad spectrum of the latest industry facts and trends into perspective. Data is gathered on key issues and opportunities within financial services. Household and small business account trends are combined with views from consumers, senior bankers, and industry experts, yielding actionable insights.

With the right intelligence, based on objective data, you can fuel the decision-making process at your organization and adjust your course of action when needed.

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  • BAI Retail Banking Outlook

    Financial services leaders are expressing a mix of optimism and uncertainty as they make strategic investments to grow wallet share while looking for new opportunities to reduce expenses. Learn how senior banking executives are grappling with both challenges and opportunities as they view the road ahead.
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  • Leveraging Technology to Enhance Customer Experience

    Customer experience is crucial to brand loyalty and customer longevity. And let’s face it; technology plays a huge role in the digitally savvy consumer’s perception of how well their needs are met. While many financial institutions tend not to think much of their online offerings, they are trusted by customers above almost any other service provider and report greater satisfaction with online banking than expected. So how can financial institutions take their services and customer satisfaction to the next level?
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  • Preparing for Enhanced HMDA Data Collection and Reporting

    Much like the TILA-RESPA Integrated Disclosures, the enhanced data collection and reporting requirements under the revised Home Mortgage Disclosure Act (HMDA) will present significant challenges for lenders, and exhaustive preparation and training will be paramount to your institution’s compliance. Now is the time to get key stakeholders involved, establish project timelines, and begin to communicate with vendors. This complimentary BAI webinar, presented by John Moniak , will walk through the coming HMDA changes and steps your institution should be taking to prepare to comply. CE Credits : Earn 1.25 CRCM Credits
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White Papers
  • Engaging and Retaining Mass Affluent Customers

    As financial institutions look at opportunities for growth, there is an increased focus on engaging the high end of the mass market. This BAI report explores key challenges and opportunities in attracting and retaining this diverse group, ranging from young professionals to retirees. Read about how analytics will figure prominently in whether banks can change and adapt to this next level of personalized service.

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  • Tapping the Potential of Small Business

    BAI is pleased to present findings and analysis on a recently completed study of small businesses and their financial needs and activities, sponsored by Deloitte. The research and actionable insights presented in this report are designed to help bank executives identify opportunities for building new small business relationships while preserving and expanding existing ones.

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  • The Contact Center in an Omnichannel World: Redefining Customer Engagement

    To remain competitive and sustain growth amid changing consumer preferences and technology, today‘s retail financial institutions need to deliver a seamless experience to customers, across channels and transactions. The demand for what‘s known as “omnichannel delivery”– enabling customers to complete transactions or interactions with their financial institution across multiple channels with no disconnect – is growing as customers increasingly expand channel preferences to include digital, mobile and social.

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