BAI Strategic Research

Strategic Research

Gather intelligence through BAI reports

BAI reports bring a broad spectrum of the latest industry facts and trends into perspective. Data is gathered on key issues and opportunities within financial services. Household and small business account trends are combined with views from consumers, senior bankers, and industry experts, yielding actionable insights.

With the right intelligence, based on objective data, you can fuel the decision-making process at your organization and adjust your course of action when needed.

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  • Preparing for Enhanced HMDA Data Collection and Reporting

    Much like the TILA-RESPA Integrated Disclosures, the enhanced data collection and reporting requirements under the revised Home Mortgage Disclosure Act (HMDA) will present significant challenges for lenders, and exhaustive preparation and training will be paramount to your institution’s compliance. Now is the time to get key stakeholders involved, establish project timelines, and begin to communicate with vendors. This complimentary BAI webinar, presented by John Moniak , will walk through the coming HMDA changes and steps your institution should be taking to prepare to comply. CE Credits : Earn 1.25 CRCM Credits
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  • What Doesn’t Kill You Makes You Stronger: Best Practices for Managing Consumer Complaints

    The Consumer Financial Protection Bureau (CFPB) and other banking regulators have raised the stakes on consumer complaints. Consumers can now file regulatory complaints online with the CFPB, and consumer feedback plays a key role in how the agency exercises its oversight. How should banks manage the compliance and reputation risks related to complaints? This complimentary BAI webinar will help financial institutions develop a compliance program that helps to identify emerging customer issues before they spell disaster. Steven Ramirez, a financial services thought leader and CEO of Beyond the Arc, will share case studies and practical tips for strengthening complaint management. He’ll discuss how you can learn from consumer complaints to deepen customer relationships and drive incremental business CE Credits : Earn 1.25 CRCM Credits*
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  • A Tale of Two Innovations

    Not unlike the French Revolution in the famous Charles Dickens novel, the financial services industry is going through a revolution of its own. Technology, regulatory oversight and consumer demand each play a vital role in how and why financial services organizations must innovate. And while each of these factors might present financial institutions of all sizes with unique challenges, there are significant opportunities to evolve and exceed expectations. Join us on June 7 to gain actionable insights from award-winning, global innovation experts that are taking consumer convenience to new heights through the introduction of inventive, customer-centric channels and payment mechanisms.
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White Papers
  • Engaging and Retaining Mass Affluent Customers

    As financial institutions look at opportunities for growth, there is an increased focus on engaging the high end of the mass market. This BAI report explores key challenges and opportunities in attracting and retaining this diverse group, ranging from young professionals to retirees. Read about how analytics will figure prominently in whether banks can change and adapt to this next level of personalized service.

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  • Tapping the Potential of Small Business

    BAI is pleased to present findings and analysis on a recently completed study of small businesses and their financial needs and activities, sponsored by Deloitte. The research and actionable insights presented in this report are designed to help bank executives identify opportunities for building new small business relationships while preserving and expanding existing ones.

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  • The Contact Center in an Omnichannel World: Redefining Customer Engagement

    To remain competitive and sustain growth amid changing consumer preferences and technology, today‘s retail financial institutions need to deliver a seamless experience to customers, across channels and transactions. The demand for what‘s known as “omnichannel delivery”– enabling customers to complete transactions or interactions with their financial institution across multiple channels with no disconnect – is growing as customers increasingly expand channel preferences to include digital, mobile and social.

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