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Multibranding onboarding: Preserve your local presence and enhance customer experiences

Join us for a panel discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Tom Ormseth and Erin Keller from Wintrust Financial Corporation to learn how Wintrust, which operates 15 chartered community banks, approaches digital innovation.

By |2022-09-15T09:37:48-05:00September 21st, 2022|Comments Off on Multibranding onboarding: Preserve your local presence and enhance customer experiences

Turn high impact mergers & acquisitions into high-value experiences

Join us for this complimentary webinar to hear Vericast’s Sheila Easley, Director of Client Pricing & Strategy share insights on how to improve retention and what to measure during an M&A.

By |2022-08-22T13:34:07-05:00September 14th, 2022|Comments Off on Turn high impact mergers & acquisitions into high-value experiences

Building customer relationships through appointment scheduling

Join BAI’s Holly Hughes and JRNI’s Nick Barnes for a discussion on how a seamless, personalized appointment scheduling experience can be the initial impression that leads to customer loyalty.

By |2022-08-02T07:57:35-05:00August 30th, 2022|Comments Off on Building customer relationships through appointment scheduling

Importance of Policies as part of a Compliance Management Program

This webinar will discuss policies and procedures and their function and use within your organization. It will incorporate guidance from regulators, board, management, and staff perspectives. We will also cover communicating policies to staff, and other important tips to make sure that your organization is acting in unison.

By |2022-07-26T11:15:30-05:00August 25th, 2022|Comments Off on Importance of Policies as part of a Compliance Management Program

Empowering human connections in a digital banking world

Banks are accelerating efforts to offer a variety of digital interaction channels for their customers. Yet customers are looking for human connections and deeper relationships. Can these shifts co-exist? Join us for this live product demonstration webinar to learn how Genesys technology empowers human connections.

By |2022-08-04T13:27:50-05:00August 24th, 2022|Comments Off on Empowering human connections in a digital banking world

Build a $3B bank in 3 years: The strategic value of fearless tech partnerships

Join us for this webinar to hear Allan and MANTL Co-Founder and CEO Nathaniel Harley discuss Encore’s remarkable story, the long-term value of a high-performing culture, and the essential role of transformational tech partnerships in unlocking explosive growth.

By |2022-07-26T10:22:18-05:00August 17th, 2022|Comments Off on Build a $3B bank in 3 years: The strategic value of fearless tech partnerships

The threats of synthetic fraud

Synthetic identity fraud (SIF) is reported to be one of the fastest-growing types of financial crime in the United States, accounting for billions in losses annually. It’s a growing threat to all financial institutions and particularly to community banks and credit unions. Join us for a discussion led by BAI’s Holly Hughes with NICE Actimize’s Eric Tran-Le and Read More

By |2022-07-18T16:59:24-05:00August 9th, 2022|Comments Off on The threats of synthetic fraud

Neobanking: The future of banking goes digital

Join us to hear Momentive's (maker of SurveyMonkey) Director of Research, Laura Wronski, and Senior Account Executive, Jason Silver, present data on this new and exciting topic.

By |2022-07-20T10:47:40-05:00August 3rd, 2022|Comments Off on Neobanking: The future of banking goes digital

When each call counts

Join us for this complimentary webinar to learn how the power of contact intelligence enables trusted connections, maximizes efficiencies using the best phone/email and time-of-day analytics to contact individual consumers and mitigates regulatory risk.

By |2022-07-05T17:45:29-05:00July 27th, 2022|Comments Off on When each call counts

The next phase in omnichannel: Innovative digital solutions that drive outcomes

Join us for a discussion led by BAI’s Holly Hughes with Jonas Ng, COO at Laurel Road, on his experience with engagement in banking and how he has leveraged a new kind of digital channel that maximizes the best of omnichannel in one place to drive more outcomes and satisfaction.

By |2022-06-24T12:55:46-05:00July 20th, 2022|Comments Off on The next phase in omnichannel: Innovative digital solutions that drive outcomes

Drive growth and retention with customer insights and data

Join us for this live demonstration where Samantha Thielen from Total Expert shows how the Customer Intelligence platform can drive growth and retention for your financial institution. See firsthand how key customer insights trigger customizable workflows, allowing financial institutions to take action with messaging and campaigns based on a customer’s unique financial situation at that moment in Read More

By |2022-06-06T16:31:25-05:00June 28th, 2022|Comments Off on Drive growth and retention with customer insights and data

X factors for improving frontline employee engagement

Improving employee engagement is a continuous process which requires developing and sustaining successful behaviors. In this discussion, SeeEverything’s Jim Bywater will share his insights about the X factors for improving employee engagement that deliver the greatest business impact.

By |2022-05-31T15:08:27-05:00June 22nd, 2022|Comments Off on X factors for improving frontline employee engagement

Creating customers for life through improved onboarding & experiences

Holly Hughes, BAI CMO, will share BAI’s latest research and host a conversation with Greg Jacobi, VP & GM, Banking Industry Solutions & Strategy at Salesforce, on why focusing on the customer experience is key for financial services leaders to acquire and retain customers in today’s increasingly competitive environment.

By |2022-05-26T09:04:02-05:00June 14th, 2022|Comments Off on Creating customers for life through improved onboarding & experiences

Customer engagement: The key to loyalty, trust, and retention

Join us for a conversation about the key differences between customer experience and customer engagement and learn how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.

By |2022-05-12T10:28:24-05:00June 7th, 2022|Comments Off on Customer engagement: The key to loyalty, trust, and retention

Future ready payments solutions

Join us for a live demonstration where Diebold Nixdorf reveals how they're bringing a fresh, new way of handling an age-old process, with none of the limitations of legacy systems.

By |2022-04-28T12:41:46-05:00May 24th, 2022|Comments Off on Future ready payments solutions

One modern solution to solve legacy payment problems

Join us for a conversation with Trustmark National Bank’s Laura Hartness Smith and Alkami ACH Alert’s Deborah Peace to learn their approach to modernizing the delivery of ACH and Check Positive Pay, translating EDI information, ACH return, and NOC information with a single platform.

By |2022-04-27T12:44:45-05:00May 18th, 2022|Comments Off on One modern solution to solve legacy payment problems

Why taming document chaos is key to everything

Join us for a discussion led by BAI’s Holly Hughes, with thought leaders, Joe Labbe from KnowledgeLake and Bob Browne from Cedar Creek Consulting, to gain valuable insights into why eliminating document chaos can lead to operational efficiencies, audit-readiness and improved customer satisfaction.

By |2022-04-27T12:45:13-05:00May 11th, 2022|Comments Off on Why taming document chaos is key to everything