A customer-centric approach to call center authentication

Your contact center is the frontline of customer experience. It’s where sales are closed, problems are resolved, and loyalty is won. Your contact center can also be a customer’s “final straw” with your company. One in three customers will leave a brand they love after just one bad experience, and 92% would completely abandon a company after Read More

By |2021-07-16T14:01:02-05:00June 3rd, 2020|Comments Off on A customer-centric approach to call center authentication

Empower frontline employees with a centralized knowledge base

Join us for this complimentary BAI webinar to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union.

By |2021-07-16T14:01:11-05:00June 2nd, 2020|Comments Off on Empower frontline employees with a centralized knowledge base

Web Accessibility: Compliance and Better Digital Customer Experience

In this webinar, you'll hear insights from industry experts about key accessibility requirements as described in WCAG 2.1, including examples of effective, accessible forms, documents and online data capture for browsers and mobile devices. In addition, you'll better understand your risks, determine how compliant you are today and formulate a plan to make all your online forms Read More

By |2020-05-19T17:48:07-05:00May 28th, 2020|0 Comments